Operational Executive MMH251112-4

2 weeks ago

Cape Town, South Africa Guardrisk Full time

Operational Executive MMH -4 Guardrisk Cape Town, Western Cape, South Africa Role Purpose To take full ownership of the operational function, including policy administration systems, process improvement, vendor management, and IT integration. This role is central to ensuring Zestlife’s operational excellence, customer service efficiency, and technological agility. Qualifications Bachelor’s degree in business, Operations, or IT (MBA or relevant postgraduate qualification preferred). Experience 8 years’ experience in operations leadership, preferably within insurance or financial services. Strong experience with policy administration platforms. Proven change management, vendor negotiation, and cross-functional leadership skills. Responsibilities, Work Outputs And Individual Contribution Operations Leadership Oversee policy administration, claims, onboarding, servicing, and benefit management. Ensure high efficiency and minimal disruption in all operational processes. Technology & Systems Management Take ownership of the OWLS platform – development roadmap, maintenance, close monitoring of production environment, upgrades, vendor management and provide detailed IT business requirements for implementation of new processes, process changes and products. Collaborate with IT teams and vendors to align system functionality with business requirements. Process Optimization Implement process improvements to support scalability, automation, and cost reduction. Lead operational implementation of new products across life and non-life portfolios. Governance and Risk: Ensure compliance with internal controls and external regulations. Review and sign off on templates, client communications, and documentation in line with governance standards. Team Leadership Manage operations and IT teams and drive cross-functional collaboration with Finance, Marketing, and Distribution teams. Collaborate with Finance, Actuarial, and Distribution teams for effective business partnering. As an applicant, please verify the legitimacy of this job advert on our company career page. Seniority level Executive Employment type Full-time Job function Business Development and Sales #J-18808-Ljbffr

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