Commercial Operations Executive

1 week ago

Stellenbosch Western Cape, South Africa Helderberg Personnel Full time

commercial operations executiv|operations executive

**Requirements**:

- GDS skills (in at least 1 GDS recently)
- Understanding of airlines fares, in particular net fares and cat25/35 pricing
- Understanding of flight sales market/tour operator market
- Ability to communicate positively and effectively
- Excellent verbal and written communication skills
- High levels of accuracy and attention to detail
- Able to work on own initiative
- Knowledge of MS Office - particularly Excel
- Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings
- Acknowledge correspondence within set standards and timescales
- Assist other departments when and where necessary to ensure business continuity and minimum standard performance
- Maintain systems to ensure quality control
- Strive to continuously improve the quality (presentation, accuracy, and coverage) of information relevant to the business
- Keep accurate records, data information and filing systems

Duties will include but not limited to:

- Sense-check incoming fares and contracts
- Correspond with airline fares support teams over queries/errors
- Log and investigate airline ADMs, and liaise with Customer Support to rectify and identify regularly occurring errors
- Collate all data needed to set up new airlines or revenue streams
- Have a comprehensive understanding of each airlines nett fare structure and rules
- Make airline fares available online & via NDC/GDS to SLAs
- Become proficient in all 4 GDS fare distribution tools
- Answer airline fare and product queries from internal or external customers
- Communicate clearly and effectively to set SLAs to internal or external customers
- Have a good understanding of each airlines’ products, routes and USPs
- Be fully conversant with booking systems, raising cases to fix issues related to airlines revenue streams.
- Carry out checks and testing of fares released, and bookings subsequently made
- Create good relationships with airline suppliers
- Liaise effectively with Marketing & Customer Support teams
- Be able to produce accurate reports from reporting system and/or update excel data supplied by airlines
- Update website notifications board
- Process refunds and follow up with Finance and Flights Teams on queries related to UTTER refunds.
- Create airline/fare user guides for GDS and company intranet
- To make available online, to set Service Levels, appropriate airline fares
- To communicate new fares, changes, updates to relevant internal and external customers
- To respond quickly to fare queries from internal customers
- To be able to distribute and price fares across 4 main GDS
- To identify outstanding fares that will be commercially beneficial for the business to promote
- To help reduce losses from airline ADMs
- To obtain profit from unused tickets
- To help and assist GDS bookers with GDS related matters/Fare loading and training.
- To foster good relationships with airline contacts

In return, a highly competitive salary package is on offer including the opportunity to work for a dynamic, international travel agency

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