Reception & Office Administrator

2 weeks ago

Cape Town, South Africa Raizcorp Full time

The Business Exchange is seeking a highly organised, administration-focused and service-driven Reception & Office Administrator to manage the daily operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors and clients. As a premium brand ambassador, the Reception & Office Administrator will oversee the full spectrum of front‑of‑house and office operations — from reception and client engagement to administration, facilities coordination, and directing cleaning staff to maintain the highest standards of presentation. Key Responsibilities Reception and client management: Maintain a neat, professional front‑of‑house experience; greet and assist guests in a courteous and efficient manner; manage all incoming calls and messages, ensuring accurate routing and follow‑up (for both tenants and the company); handle deliveries and visitor queries; act as the first point of contact for tenant support and operational needs; maintain a professional, service‑oriented environment at all times. Administrative & operational oversight: Perform a wide range of administrative duties to ensure smooth day‑to‑day centre operations; oversee and direct cleaning staff as needed to ensure the centre is always spotless and client‑ready; maintain attendance registers and emergency procedures; track revenue, occupancy, and tenant‑related charges; escalates issues to appropriate departments and maintain tenant satisfaction; support tenant onboarding and offboarding processes. Boardroom & hospitality coordination: Manage bookings, readiness, and cleanliness of boardrooms; perform pre‑ and post‑use inspections and report any issues; coordinate with the Hospitality team for seamless meeting experiences; report staff absences and assist with daily coordination. Sales & client support: Conduct viewings for potential tenants when required; actively contribute to occupancy management and lease tracking; maintain professional conduct during all client interactions. Stock & supplies management: Maintain tight control over centre stock and supplies; prevent misuse and ensure timely restocking; keep accurate inventory records. Compliance & facilities: Ensure the centre complies with internal policies and procedures; oversee maintenance, repairs, and IT issues; coordinate with internal departments for seamless operational flow. Requirements Minimum qualifications:Grade 12 certificate Diploma or Degree in Communications, Client Relations, Business Administration, or related field Experience and skills:6–10 years’ experience in a reception, office administration, or centre operations role Strong administrative and organisational background with proven multitasking ability Experience managing cleaning or hospitality staff Strong proficiency in Microsoft Office and Google Suite Experience managing technical equipment (projectors, conferencing tools, etc.) Proven ability to manage busy operational environments Advantageous experience:Previous property or hotel industry experience Familiarity with tenant leasing and space management Conflict management and tenant relationship handling Behavioural competencies:Professional appearance and conduct Exceptional communication skills (verbal and written) Highly organised, proactive, and dependable Strong attention to detail and administrative accuracy Positive, service‑oriented mindset Ability to plan, prioritise and multitask effectively Strong sense of accountability and responsibility #J-18808-Ljbffr

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