IT Support Engineer

2 weeks ago

Cape Town, South Africa Titan Wealth Full time

Titan Wealth is a fast‑growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice‑led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions. We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term. One shared culture: Multi‑disciplinary teams working together on challenges and masterfully delivering award‑winning, cutting‑edge solutions. An informal atmosphere where leaders are accessible to problem‑solve or provide support – in person or remotely. Your personal wellbeing is front and center with a commitment to making you feel comfortable. Learn more about Titan Wealth. Responsibilities Technical Support & Troubleshooting Provide first and second‑line support for hardware, software, and network issues. Diagnose and resolve technical problems across desktops, laptops, mobile devices, and peripherals. Escalate unresolved issues to appropriate teams or vendors. User Support & Service Delivery Respond to service desk tickets, emails, and calls in a timely and professional manner. Assist users with system access, password resets, and application support. Deliver excellent customer service and maintain high user satisfaction. System Maintenance & Monitoring Perform routine maintenance tasks such as updates, patches, and backups. Monitor system performance and availability using appropriate tools. Maintain antivirus, endpoint protection, and security compliance. Hardware & Software Management Install, configure, and maintain hardware and software across the organization. Manage inventory of IT assets and ensure accurate documentation. Support procurement and deployment of new equipment. Network & Infrastructure Support Assist with basic network troubleshooting (e.g., connectivity, VPN, Wi‑Fi). Support server and cloud infrastructure under guidance from Infrastructure engineers. Maintain documentation of network configurations and changes. Onboarding & Offboarding Set up new user accounts, devices, and access permissions. Ensure secure removal of access and data during offboarding. Provide IT induction and training for new starters. Documentation & Reporting Maintain accurate records of support requests, resolutions, and system changes. Create and update user guides, FAQs, and knowledge base articles. Report recurring issues and suggest improvements to processes or systems. Compliance & Security Ensure adherence to IT policies, procedures, and security standards. Support audits and compliance checks as required. Identify and report potential security risks or breaches. Requirements Education & Certifications A degree or diploma in Information Technology, Computer Science, or a related field. Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, or equivalent. Experience 2‑5 years of experience in IT support or helpdesk environments. Hands‑on experience with Windows and other operating systems, Microsoft, and common business applications. Experience supporting hardware (PCs, laptops, printers, mobile devices) and basic networking. Technical Skills Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Active Directory, Group Policy, and user

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