1st Line Technical Support Engineer
3 weeks ago
ENVIRONMENT:YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior engineers and participation in projects. The ideal candidate will have 1-2 years of suitable experience including with Microsoft Windows 10-11, Microsoft Server 2016, 2019, 2022, Microsoft Office 365, Exchange, OneDrive, Microsoft Active Directory, Group Policy, DHCP, DNS, Bitdefender & Veeam. DUTIES:Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US.Visit client sites in SA for troubleshooting, configuration, and implementation of IT solutions if required.Troubleshoot and resolve hardware issues, including coordination with third-party vendors.Support and resolve issues involving Microsoft technologies (cloud and on-premise) and third-party systems.Assist Senior Engineers with resolving complex issues and participating in project rollouts.Maintain thorough documentation of IT systems, including applications and network diagrams.Deliver outstanding customer service and demonstrate a willingness to go the extra mile. REQUIREMENTS:1-2 Years relevant experience.Experience with Microsoft Windows 10 – 11.Microsoft Server 2016, 2019, 2022.Microsoft Office 365, Exchange, OneDrive.Microsoft Active Directory, Group Policy, DHCP, DNS.Basic understanding of network technologies, VLANs, IP routing.Basic understanding of wireless networking.Familiarity with SIP/IP telephony.Experience with enterprise antivirus solutions (especially Bitdefender).Exposure to backup technologies (e.g., Veeam, MSP360, LiveVault).Experience supporting various third-party applications and systems.Commitment to legal compliance (e.g., software licensing).Basic system monitoring and preventative maintenance skills. Desirable –Microsoft Certifications.HP Networking Certification.SonicWALL Certification.Microsoft SharePoint.Good understanding of IT security.Experience with firewalls/UTMs.Virtualization technologies (Hyper-V, VMware ESX, vSphere, vMotion). ATTRIBUTES:Strong interpersonal and communication skills – both face-to-face and over the phone.Well-presented, with a professional and customer-focused demeanour.Highly organized with the ability to manage and prioritize tasks under pressure.Strong attention to detail and time management.Enthusiastic and proactive, with a collaborative mindset.Willingness to assist in areas beyond core responsibilities when required.Ability to liaise with external suppliers and vendors effectively. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
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1St/2Nd Line It Support Engineer
6 days ago
Cape Town, Western Cape, South Africa The Legends Agency Full time R216 000 - R360 000 per year1st/2nd Line IT Support Engineer (Remote Cape Town Based)IT Support R18,000/month Full-time, PermanentAbout Our ClientOur client is a UK-based Managed Service Provider with over 14 years of consistent growth, now expanding internationally. They are passionate about delivering outstanding IT services to SMEs across professional services, fintech, and...
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Cape Town, Western Cape, South Africa Jones & Co Finance Full time R300 000 - R336 000 per yearScale Shore Consulting is seeking a skilled and service-driven 1st / 2nd Line Support Engineer to join our team. This is a key role providing technical support for telecoms services, ensuring cases are handled efficiently, accurately, and professionally.Key Responsibilities:Provide 1st and 2nd line support for broadband, leased lines, and 3CX phone...
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1st line Engineer 24/7
1 week ago
Cape Town, Western Cape, South Africa Bluecube Technology Solutions - An Ekco Company Full time R80 000 - R120 000 per yearThis website uses cookies to ensure you get the best experience.Ekco and our selected partners use cookies and similar technologies (together "cookies") that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.See our Cookie Policy to read...
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1st line Engineer 24/7
1 week ago
Cape Town, Western Cape, South Africa Ekco Full time R250 000 - R500 000 per yearAbout Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back We have over 1000...
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1st line Engineer 24/7
1 week ago
Cape Town, Western Cape, South Africa Ekco Full time R250 000 - R500 000 per yearAbout EkcoFounded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and backWe have over 1000...
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3rd Line Support Engineer
2 weeks ago
Cape Town, South Africa The Legends Agency Full timeExperienced MSP Engineer RequiredAbout the CompanyJoin a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set...
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2nd Line Support Engineer
4 weeks ago
Cape Town, South Africa iLaunch Full timeLeading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer. Responsibilities Assist with escalations from 1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate to 3rd line...
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3rd Line Support Engineer
2 weeks ago
Cape Town, South Africa The Legends Agency Full timeExperienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set...
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1st line Engineer 24/7
4 weeks ago
Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full timeJob Title 1st line Engineer 24/7 Company Bluecube Technology Solutions - An Ekco Company Location Cape Town – South Africa Overview At Ekco, you’ll do meaningful work for customers who count on us, with people who have each other’s back. You’ll grow faster through real responsibility, clear career paths and honest feedback. Key Responsibilities...
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2nd Line Support Engineer
6 days ago
Cape Town, Western Cape, South Africa ILaunch Full time R500 000 - R750 000 per yearJob briefCape Town Area.Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.ResponsibilitiesAssist with escalations from 1st line support engineersProvide 2nd line data centre support at the server infrastructure levelEscalate...
