Technical Manager
3 weeks ago
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Job Description
- The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.
- The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.
Key Accountabilities
- Provide technical underwriting expertise and advice for all Classes of Insurance.
- Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
- Balance growth and profit when making decisions by considering the supporting business and regional strategy.
- Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
- Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
- Manage: prepare (exception) complex and high value quotes and policy conversions.
- When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters.
- Build and maintain effective relationships with key stakeholders.
- Ensure compliance with underwriting guidelines
- Review new business written
Requirements
Qualifications
- Grade 12 (Matric Certificate) qualification
- Higher Certificate in Insurance or equivalent
- Bachelor’s degree or relevant insurance related diploma (advantageous)
- Driver’s licence (requirement)
- FAIS compliance is a business requirement.
- Regulatory Examinations (RE) qualification
Experience
- 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
- Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels)
Knowledge
- Thorough Personal and Commercial Lines technical, product and wording knowledge
- Working knowledge of Re-Insurance is and Motor Fleet underwriting
Skills
- Analytical thinking - ability to analyse and apply information and data
- Appreciation of insurance and underwriting principles
- Business partnerships
- Commercial and profit driven
- Conceptual thinking
- Curious about new developments and technologies and application to risk management
- Excellent inter-personal skills
- Execution and deadline oriented
- Flexibility
- Good communication skills (verbal and written)
- Hunger for improvement
- Impact & Influence
- Information seeking
- Innovation - innovative flair or ability to unlock this in business and people
- Keen attention to detail
- Negotiation skills
- Planning and organising - ability to cope with conflicting demands and to prioritise tasks
- Presentation skills
- Solution oriented
- Teamwork and cooperation
- Tenacious
- Self-Confident
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