Technical Solutions Designer – Architect – SSTSDA

1 day ago

Pietermaritzburg, South Africa Armstrong Appointments Full time

Main job function

1. Key Responsibilities:

- Pre-Sales, Sales and Customer interface
- Attend and participate in internal and external meetings relevant to the pre-sales cycle
- Responsible for solution feasibility, qualification and articulation
- Determination of internal and external technology/technical, pricing and vendor requirements for Solutions
- Production and provision of architectural design and execution of solutions for customer requirements
- Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery.
- Provide technical and solutions support and advice for Sales Team, and assist in evaluating opportunities, based on technical requirements and alignment with business capabilities.
- Ensure collaboration with vendors and partners to understand latest offerings
- Internal engagements with Sales teams
- External engagements with Customers

- Technical interface
- Consult with the Technical Teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and customer needs
- Ensuring compliance with the companies Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements
- Owning the process and following correct approval protocol from Divisional Technical Leads
- Technical oversight of the development and delivery of the Solution over the project lifecycle
- Analysis of key performance metrics and indicators for network infrastructure to ensure service availability
- Analysis of infrastructure resource utilization, trending, and capacity planning
- Create and update documentation for all relevant procedures, solutions and architectures
- Internal engagements with technical teams

- Operations interface
- Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements
- Solutions review post implementation and customer handover of the Solution to the customer (Designed versus As Built)
- Internal engagements with Delivery and Support teams

- Procurement and Vendor interface
- Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and deliverables
- Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)
- Assessment of solutions proposals and quotes received from Technology Vendors
- Final selection, validation and verification of technologies and Vendors required for the Solution based on internal, external and customer requirements
- External engagements with Technology Vendors

- General
- Participate and contribute to internal and external meetings as required
- Be willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably requested by a member of the company
- Regularly familiarize yourself with the company’s portfolio of Products and Services, Customers, Suppliers and internal Procedures
- Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects
- Always be a professional and courteous representative for the company

1. Key Relationships

- Internal Sales, Operations and Technical Teams
- Suppliers and third-party vendors
- Customers Technical Teams

1. Role Potential

- Increase in the scope of Customers and/or Solution complexities with additional experience, and improved knowledge of the company Portfolio of Services and Customers.
- More in depth involvement in the Product Development area of the business with increased responsibilities.

1. Necessary Experience and/or Qualification

- 5+ years of Pre-Sales and/or Solution Architecture experience in a service provider environment
- 5+ years of Technical Engineering experience
- Relevant network certifications an advantage i.e. Cisco, Fortinet, AWS and/or Azure
- Deep technical understanding of networking, voice and secure cloud products and services
- Knowledge and experience of physical network infrastructure
- Experience in communicating complex technical solutions directly with customers
- Experience in articulating technical designs and requirements in a structured format

1. Personal Skills/Competencies Required

- Excellent written and verbal communication skills
- Excellent Visio skill in creating diagrams both internal and external facing
- Excellent documentation and technical design documentation skills
- Technical and strong analytical skills required
- Creative approach to problem solving
- Interpersonal communication and customer service skills to work successfully with prospects, customers and performance teams to meet performance goals.
- Self-motivated, project and account management experience
- Travel to prospective customer’s sites as necessary
- Ability to follow standard engineering principles and practices
- Able to create strong relationships with customers

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