Global Technical Support Lead

3 weeks ago


Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

About This Opportunity

Pronel Personnel is seeking a highly skilled Global Technical Support Lead to join our team in Early 2025, preferably February. As a key member of our organization, you will play a critical role in ensuring the success of our clients.

About The Role

In this exciting position, you will be responsible for acting as the primary point of contact for dealers, providing technical support and guidance on product updates and bulletins. Your duties will include conducting dealer audits and site visits, delivering training sessions, and overseeing warranty costs and inventory management.

Your Key Responsibilities Will Include:

  • Dealer Support: Act as the key contact for dealers, ensuring they are informed about product updates and technical bulletins.
  • Audits and Site Visits: Conduct dealer audits and site visits, including workshops and warranty evaluations.
  • Technical Training: Deliver technical training and ongoing support for both systems and products.
  • Warranty Management: Monitor and manage warranty costs to stay within budget.
  • Inventory Management: Oversee warranty inventory and coordinate rework for key components like engines and gearboxes.
  • Operational Efficiency: Enhance operational efficiency through strategic initiatives.
  • Digital Platform Management: Keep digital platforms and portals accurate and up-to-date.
  • Travel: Travel frequently for on-site visits and dealer support, both locally and internationally.
  • Process Improvement: Provide actionable insights from the field to improve assembly and repair processes.

What You'll Bring To The Table

We're looking for an individual with a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment. The ideal candidate will have a Qualified Diesel Mechanic Trade Test and be proficient in preparing and delivering professional reports. Familiarity with warranty practices standards is advantageous. A code 14 driver's license with PDP is a plus but not essential, and we can provide support for acquiring it if needed.

The Ideal Candidate Will Possess:

  • Technical Aptitude: Strong technical knowledge, including diagnostic abilities and a knack for solving complex challenges.
  • Communication Skills: Excellent communication skills, with the ability to prepare and deliver professional reports.
  • Problem-Solving Ability: Self-driven with a proactive attitude and the ability to work independently.
  • Flexibility: Flexible and eager to travel on short notice, including cross-border and international trips.

This Is A Unique Opportunity To Join Our Team And Contribute To Our Success.



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