Specialist - Technical Support

Specialist - Technical Support Locations: Johannesburg | Time type: Full time | Posted on: Posted Today | Time left to apply: End Date: October 23 (12 days left to apply) job requisition id : JR This role requires an in-depth knowledge of lubricants, formulations, specifications and their application is essential. Knowledge of the Mining, Construction, Transport and Power Generation industries, their processes and equipment. This allows the Technical Specialist to be seen as an expert in their field and be able to identify and offer improvement solutions to customers that offer value. Responsibilities Responsible for in field technical services aligned with key segment focus in Mining & Construction. Responsibility of being Subject Matter Expert (SME) on allocated segment / industry (Power generation, Transport etc.). Participates in key industry associations. Represent Astron Energy at industry associations and other related forums. Works across channels and customers. Coordinates between Technology, Marketing, Sales and customers around product specifications, quality and integrity issues. Ensure continuous improvement at customer sites. Manage, identify, introduce, implement, document and present customer value opportunities. Leverage industry knowledge and knowledge of product capabilities to identify and pursue highest value opportunities. Improve customers' total cost of ownership and equipment availability. Conduct best in class surveys, lubricant surveys, introduce new products & technologies. Manage extended drain projects, product trials, Isoclean projects and Root Cause Failure Analysis. Identify up-sell and value based selling opportunities. Develop proof of performance marketing documents. Develop and manage product line strategy. Identify, develop and introduce fit for purpose sales tools. Manage and deliver internal and external lubricant and industry training, including technical training of junior technical staff. Develop technical competency of both Internal Sales Teams and Distributor. Oversee and execute the strategy for obtaining official Original Equipment Manufacturer (OEM) approvals for proprietary lubricant formulations. Manage individual account technical strategy planning and development of customer engagement plan to achieve sales volume targets. Sign-off all marketing communications and documents – technical aspects. This position is very hands on so practical experience (mechanical) is very important in addition to the theoretical knowledge. Qualifications 4 year Mechanical Engineering Degree (NQF 7) OR 3 year Mechanical Engineering Diploma (NQF 6) plus 3 year Mechanical Trade qualification. Desirable - CLS (Certified Lubrication Specialist) Completed 5 day SAIT "Introduction to Lubrication Engineering" or similar. Completed Wear check. Fundamentals of lubrication and oil analysis 2-day course and Report interpretation 1-day course or similar. Understand Fundamentals of Filtration. Experience Minimum of 3-5 yrs lubricants field experience within the Petroleum industry. Experience in Mining, Transport, Construction and Power Generation sectors. Proven ability to identify and build key relationships that contribute to high-class business results. Strong interpersonal, communication and stakeholder engagement skills. Knowledge Check: Meet required standard during interview process of the "Written Technical Questions". Application deadline 22 October About Astron Energy Astron Energy is a leading supplier of petroleum products in South Africa, with a vast network of Caltex-branded service stations that make us one of the country's top two petroleum brands. We are strongly committed to being a responsible corporate citizen, promoting education, health and economic development in an effort to build stronger communities and drive sustainable economic growth. We own and operate the country's third-largest crude oil refinery in Cape Town, which has a capacity of barrels a day, and a lubricants manufacturing plant in Durban. #J-18808-Ljbffr