Specialist - Technical Support
3 weeks ago
We are looking for a Specialist – Technical Support at Astron Energy (Pty) Ltd. The role requires an in-depth knowledge of lubricants, formulations, specifications and their application. In addition, a strong understanding of the Mining, Construction, Transport and Power Generation industries, their processes and equipment, is essential. Key Responsibilities Responsible for in field technical services aligned with key segment focus in Mining & Construction. Subject Matter Expert (SME) on allocated segment/industry (e.g., Power generation, Transport). Participates in key industry associations and represents Astron Energy at industry associations and other related forums. Works across channels and customers, coordinating between Technology, Marketing, Sales and customers around product specifications, quality and integrity issues. Ensures continuous improvement at customer sites. Manages, identifies, introduces, implements, documents and presents customer value opportunities. Leverages industry knowledge and product capabilities to identify and pursue highest value opportunities. Improves customers' total cost of ownership and equipment availability. Conducts best‑in‑class surveys, lubricant surveys, introduces new products & technologies. Manages extended drain projects, product trials, Isoclean projects and Root Cause Failure Analysis. Identifies up‑sell and value‑based selling opportunities. Develops proof‑of‑performance marketing documents. Develops and manages product line strategy. Identifies, develops and introduces fit‑for‑purpose sales tools. Manages and delivers internal and external lubricant and industry training, including technical training of junior technical staff. Develops technical competency of both Internal Sales Teams and Distribution. Oversees and executes the strategy for obtaining official Original Equipment Manufacturer (OEM) approvals for proprietary lubricant formulations. Manages individual account technical strategy planning and development of customer engagement plan to achieve sales volume targets. Signs off all marketing communications and documents – technical aspects. Qualifications 4 year Mechanical Engineering Degree (NQF 7) OR 3 year Mechanical Engineering Diploma (NQF 6) plus 3 year Mechanical Trade qualification. Plus Desirable – CLS (Certified Lubrication Specialist) Completed 5 day SAIT “Introduction to Lubrication Engineering” or similar Completed Wear check Fundamentals of lubrication and oil analysis 2‑day course and Report interpretation 1‑day course or similar. Understand Fundamentals of Filtration Experience Minimum of 3‑5 yrs lubricants field experience within the Petroleum industry. Experience in Mining, Transport, Construction and Power Generation sectors. Proven ability to identify and build key relationships that contribute to high‑class business results. Strong interpersonal, communication and stakeholder engagement skills. Knowledge Check Meet required standard during interview process of the “Written Technical Questions”. Application Deadline 19 November 2025 Location Johannesburg, Gauteng, South Africa Senior Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Oil and Gas #J-18808-Ljbffr
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Johannesburg, South Africa Astron Energy (Pty) Ltd. Full timeSpecialist - Technical Support Locations: Johannesburg | Time type: Full time | Posted on: Posted Today | Time left to apply: End Date: October 23 (12 days left to apply) job requisition id : JR This role requires an in-depth knowledge of lubricants, formulations, specifications and their application is essential. Knowledge of the Mining, Construction,...
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