Technical Support

3 days ago

Johannesburg, Gauteng, South Africa Hire Resolve Full time R1 440 000 - R2 160 000 per year

Hire Resolve's Client is seeking a motivated and customer-oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction.

Responsibilities
  • Provide technical support to clients via phone, email, or in person
  • Diagnose and resolve software, hardware, and network issues
  • Install and configure software and hardware components
  • Assist in the implementation of new systems and technologies
  • Document and maintain accurate records of client interactions and solutions
  • Keep up-to-date with the latest technology trends and advancements
  • Collaborate with team members and other departments to deliver exceptional customer service
Requirements
  • High school diploma or equivalent
  • 1-3 years of experience in technical support or a related field
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Proficiency in various operating systems (Windows, macOS, Linux)
  • Basic knowledge of networking concepts and protocols
  • Ability to work independently and as part of a team
  • Experience with ticketing systems and remote support tools is a plus
  • License and vehicle
  • Good understanding of mobile devices will be beneficial

Certifications

  • CompTIA A+ and N+ are the minimum starting points. Anything better is a bonus.
Benefits
  • Highly competitive salary for this role based on experience.
  • R180K - R120K +/- monthly
  • You can also visit the Hire Resolve website:  or email me: [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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