Head of Contact Centre Operations

Synergy Contact Centre is looking for an experienced Trainer! The purpose of this role is to identify and monitor training needs within the organization, and design, plan and implement training programs, policies and procedures to fulfill those needs. Key Responsibilities: - Review existing training programs; suggest enhancements and modifications to...

**_Synergy Contact Centre is hiring!_** **_If you are interested in starting a career, we want you!_** We are currently recruiting sales, customer service and collection agents. **_Requirements: _** - Great Communication Skills_ - Fluent English_ - Computer Literacy_ - International collections or customer service experience_ - International energy/water...

Synergy Contact centre is seeking agents with who has a minimum of 1 year contact centre experience in the below divisions: International(USA/UK) Customer Service Experience is a must - Gas &Electric Experts - Debt Collections - Worked in Retail Campaigns within the Call Centre. We offer: - R5250 Basic Salary - Tenured Attandance Bonus up to R1500.00 -...

A leading company in operations management is seeking a Head of Operations to oversee their contact centre in Umhlanga, Durban. The role requires 5+ years of experience in a similar environment, strong leadership, and management skills. Responsibilities include improving performance metrics, mentoring teams, and ensuring regulatory compliance. Competitive...

**Job Purpose**: **Job Objectives**: - Inspires, leads, engages, coaches, develops and motivates a team of team leaders in supporting the delivery of the best service to our client’s - Develop and implement operating plans in line with sales strategies, policies and procedures - Ensure compliance with service policies, procedures, and operating plans -...

Looking for hungry, outbound telesales agents for a very exciting position at Opinex Contact Centre. Basic, plus commission. Monday to Fridays only, no weekends. Must have a minimum of 6 months outbound telesales experience. **Job Types**: Full-time, Temp to perm Contract length: 6 months **Salary**: From R4,000.00 per month COVID-19 considerations: All...

We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. The Head of Operations will ensure efficiency, productivity and exceptional CX delivery through...

Overview The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of...

Our client is seeking an experienced and results‑driven Head of Operations to oversee their contact centre operations at their site in Umhlanga, Durban. Key Responsibilities Oversee day‑to‑day operations of the contact centre. Manage and mentor teams of agents, team leaders, and campaign managers. Implement processes to drive the continuous improvement...

We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...