Lead Customer Sales Specialist

Lead Sales Specialist – Animal Relocation Step into a thrilling leadership role as the Lead Sales Specialist and spearhead our dynamic sales team at the largest pet shipping company in South Africa and Africa. We’re seeking a high‑energy, sales‑driven leader with a vibrant, happy personality to drive our mission of connecting pet owners with our world‑class pet relocation services. Key Responsibilities Lead and inspire a high‑performing sales team, setting ambitious targets and fostering a culture of excellence and collaboration. Proactively engage with prospective clients to promote our premier pet relocation services, generating leads and building enduring relationships. Prepare and present tailored, accurate estimates for pet travel services, showcasing the exceptional value and care we provide. Drive the sales process from initial inquiry to signed agreements, ensuring a smooth handoff to Pet Travel Consultants for flawless execution. Maintain persuasive, professional communication with clients via phone, email, in‑person meetings, or Zoom, setting the standard for customer excellence. Collaborate closely with Pet Travel Consultants to align on client expectations and ensure seamless service delivery. Leverage deep client insights to highlight our compassionate, reliable, and expertly managed pet travel solutions. Exceed sales targets and drive business growth, solidifying our position as the leading pet relocation service in Africa. Qualifications & Skills Minimum 10 years of proven sales experience, with a track record of success in service‑oriented or customer‑facing industries; leadership experience is highly desirable. Highly motivated leader with a strong, happy personality and an unwavering passion for sales and customer satisfaction. Exceptional communication and negotiation skills, with a proven ability to close deals and build trust with high‑profile clients. Quick thinking and adaptability to navigate client needs and dynamic market conditions with ease. Superior ability to retain information and a fast learner to master our services and lead with confidence. Highly organized, with meticulous attention to detail and the ability to juggle multiple priorities in a fast‑paced environment. Fluent in English; proficiency in Afrikaans is a strong advantage. Polished, professional appearance and demeanor for in‑person and virtual client interactions. Advanced computer skills, including proficiency in the Microsoft Office Suite; experience with CRM software and Mac OS is a plus. A genuine passion for animals and a commitment to delivering unparalleled customer experiences. Uncompromising integrity, honesty, and personal accountability in all interactions. Valid, clean driver's licence and reliable personal transportation required for client meetings and office travel. Previous experience in travel, logistics, or pet‑related industries is advantageous but not required. What We Offer Comprehensive training to master our pet relocation services and sales processes, equipping you to lead with expertise. Competitive salary with performance‑based incentives to reward your leadership and sales achievements. Exciting regional and international travel opportunities to expand your network and influence. Medical insurance to support your well‑being. The chance to make a meaningful impact by connecting pet owners with trusted, world‑class travel solutions. A collaborative, animal‑loving team environment that celebrates your leadership and successes. Job Type: Full‑time Ability to commute / relocate: Blouberg, Western Cape – Must reliably commute or plan to relocate before starting work. Education: High School (matric) – Required Experience: Administration: 10 years – Required Customer Relations: 5 years – Required Microsoft Office: 10 years – Required Workplace Computer Usage: 10 years – Required Language: English – Required Driver’s licence and own vehicle to commute to work – Required Work Location: In‑person #J-18808-Ljbffr