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Technical Lifestyle Management

4 months ago

Centurion, South Africa Jordan HR Full time

Product / Feature Team Information (if applicable)
Operations Management/Reliability Planning TLM

ESSENTIAL SKILLS REQUIREMENTS:
· Broad understanding of Technical Lifecycle Management (TLM) in IT
· Prior experience in the role of an Infrastructure Architect/Solution Architect.
· In-dept knowledge and practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware and Cloud Technologies (AWS, Azure, etc.)
· Practical experience in the special context of TLM.
· Practical experience in IT Operations.
· Ability to conceptualise complex information, but also delve into the details when required.
· In-depth knowledge and practical experience with frameworks and guidelines (ITIL standards) relevant for IT Operations.
· Practical experience with the classical IT Infrastructure Operations, DevOps and Agile software development.
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter


ADVANTAGEOUS SKILLS REQUIREMENTS:
· Fluent in English including Business reading and writing.
· German Speaking advantage (not a pre-requisite)
· IT experience advantage (not a pre-requisite)
· Advanced skills in preparations and delivery of presentations to all organization levels
· Communication methodology skills in big organisations/initiatives
· IT Infrastructure Operations
· IT Process Steering
· IT Process Governance
· Data Analysis The ability to analyse and visualise data sets. (Excel, Power-BI, etc.)
· Service Now (SNOW) understanding
· Ability to collaborate with a variety of stakeholders & customers at different organisational levels.
· Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.
· Self-motivated and open minded for proactive investigations and to learn independently in a dynamic environment.
· Above board work ethics this is of utmost importance.
· Willing and able to travel extensively, for up to 2 weeks at a time (international).
· Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.




WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· IT Experience (5 to 6 Years)
· Higher qualification in computer sciences/Information Systems or equivalent qualification.
· Fluent in English including Business reading and writing and presentation delivery.
· IT Operational Experience as per ITIL
· Project management experience.
· Agile Methodology knowledge and experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· Consulting on the IT architecture processes with the focus on Technical Lifecycle Management (TLM)
· Support with the Planning, conducting and after care related to TLM activities.
· Support with the documentation of infrastructure components and master solutions according to TLM and architecture guidelines, including quality assurance.
· Monitoring and reporting of TLM activities in the Group.
· Interfacing with other experts with regards to IT Service Management.
· Ensure, drive, steer, report and improve the quality of architecture documentation with focus on TLM.
· Supporting the development of technical recommendation with respect to TLM.
· Updating & maintaining TLM Confluence pages.
· Updating & maintaining TLM process templates.
· Updating & maintaining TLM service offerings in ServiceNow.
· IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM
· Review and reporting of the status of mandatory artifacts and activities.
· Maintenance of customer base data.
· Engage with stakeholders of TLM Crisis Management and Emergency Management when required.
· Engaging with Dev/Ops Teams (Infrastructure and Applications) in support of TLM.
· Interfacing with other experts regarding TLM topics in support of the relevant reliability planning feature team.
· Attending of all Agile ceremonies and actively taking part in the ceremonies
· Adherence to the ZA IT HUB rules, policy and regulations.

WHAT DO WE OFFER YOU?
· Cutting edge global IT system landscape and processes
· Flexible working of 1960 hours in a 12-month period
· High Work-Life balance
· Remote / On-site work location flexibility
· Highly motivating, energetic, and fast-paced working environment
· Modern, state-of-the-art offices
· Dynamic Global Team collaboration
· Application of the Agile Working Model Methodology