Technical Operations Manager

1 week ago


Centurion, Gauteng, South Africa Prostaff Holdings Full time
Job Description

We are seeking a highly skilled Technical Operations Manager to join our team at Prostaff Holdings. As a key member of our organization, you will be responsible for leading our technical support teams and ensuring the delivery of exceptional customer experiences.

Key Responsibilities:
  • Team Leadership: Manage and motivate a team of technical support professionals to achieve business objectives and deliver high-quality customer service.
  • Technical Expertise: Possess a strong understanding of IT systems, product rollout processes, and software testing, with the ability to troubleshoot complex technical issues.
  • KPI Management: Develop and implement key performance indicators to measure team performance and drive business growth.
  • Client Contract Requirements: Ensure compliance with client contract requirements and commercial strategies, working closely with cross-functional teams to deliver successful project outcomes.
  • Helpdesk Ticketing Systems: Manage and optimize helpdesk ticketing systems, CRM tools, and management software to improve efficiency and customer satisfaction.
Requirements:
  • Education: Bachelor's degree in Information Technology, Engineering, or a related field.
  • Experience: Minimum 7 years of experience in technical support, customer success, or a related role, with at least 5 years in a managerial position.
  • Skills: Excellent communication, leadership, and conflict management skills, with strong technical troubleshooting abilities and a broad knowledge of IT systems.


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