Risk & Compliance Assistant Manager (Bpo / Contact Center)

7 days ago

Cape Town, South Africa Igt Solutions Full time

Our Identity: At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Responsibilities: Conducting Internal Audits based on security requirements and certifications like ISO. , etcply with local Data Protection requirementsPerform ??routine audits to validate Contract complianceDeploy various certifications for the entity e.g. ISO , PCI DSS, etc.Interact with various teams and functions and able to close Audit gapsProvide awareness trainings on Data Privacy & Information SecurityAble to independently conduct Fraud investigation and prepare a reportConduct annual process Risk Assessments and work on mitigation plans , Knowledge, Skills, Other Abilities : Should have conducted Internal AuditsShould have excellent communication, presentation & excel skillsShould have ??????an analytical capabilityShould be a quick learnerShould be fluent in English (written and verbal)Relevant Experience & Desired Education : Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & AuditsExperience in the BPO / SSC industry is a strong advantageGraduate – Any specializationIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. #J-18808-Ljbffr

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