HR Specialist — BPO/Contact Center Client Relations

A leading contact center solutions provider is seeking an experienced Account Manager in Cape Town to manage client relationships and ensure operational success in campaigns. The ideal candidate will have practical HR experience and a proven track record in client relationship management. Strong interpersonal skills and a focus on customer service are...

**Job description** **Job Overview** - Directly responsible for the development of the agents. - Manages and develops assigned team to meet and exceed performance, quality, end user satisfaction, customer satisfaction, team uptime and any other relevant key operational metrics by providing guidance, support, and education to agents. - Reviews teams and...

LOCATION Cape Town, ZAPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced...

A human resources service provider based in Cape Town is seeking an HR Officer to oversee HR processes and maintain client relationships. The ideal candidate will manage employee grievances, ensure compliance with labour laws, and support performance management initiatives. A Bachelor’s degree in HR and 1-3 years of experience in a BPO environment are...

LOCATION Cape Town, ZAPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced...

MCI, a leading BPO company, is seeking a Fixed-Term Onsite Contact Center Supervisor in Cape Town. This role involves overseeing daily operations, managing a team, and ensuring high levels of customer service. The ideal candidate will have leadership experience and a proven ability to meet KPIs. Join us to be part of an innovative team focused on delivering...

LOCATIONCape Town, ZAPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking a dynamic and experienced Fixed-Term Onsite Contact Center...

**HR Specialist - Industrial Relations (IR) JB3555**: Cape Town, Western Cape - Human Resources - HR Specialist - Industrial Relations (IR) JB3555 Cape Town Market Related/ Negotiable/ Competitive The HR Specialist - Industrial Relations (IR) plays a critical role in managing and maintaining positive labor relations within the organization. This role focuses...

Job Overview:We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light...

Overview POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...