Contact Center Supervisor

LOCATION Cape Town, ZAPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced...

LOCATIONCape Town, ZAPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking a dynamic and experienced Fixed-Term Onsite Contact Center...

LOCATION Cape Town, ZAPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced...

3years - Daily monitoring of the reports generated by the Realtime agents for; - Calls taken - Case, FCR, follow up - Chats Resolved/Unresolved (Social Media) - Agility Tickets Resolved/Unresolved (Agility Support, FCR, Follow up tickets) - Work with Realtime agents to ensure all the reporting required is in place - Ensuring Overtime, Shift and Leave...

Job Overview:We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light...

Job Title: Contact Center AI Engineer We are seeking a dynamic and communicative Contact Center AI Engineer to join our team. Job Overview In this role, you will collaborate with contact center operations to deploy and customize AI copilots for diverse use cases. Key Responsibilities Partner with contact center operational leaders to translate operational...

Job Title:Contact Center AI EngineerJob Overview:We are seeking adynamic and communicative Contact Center AI Engineerto join our team. In this role, you will collaborate with contact center operations todeploy and customize AI copilotsfor diverse use cases. You'll be responsible fortranslating business needs into technical requirements, performing light...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Call Center Supervisor II **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

**Job Advertisement: Contact Center Sales Agent** Are you a dynamic and persuasive communicator? Do you thrive in a fast-paced environment where customer satisfaction is key? We are currently seeking enthusiastic individuals to join our team as Contact Center Sales Agents. **Company Overview**:P3 People is a leading provider in financial services lead...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...