Risk & Compliance Assistant Manager (BPO / Contact Center)

1 week ago

Cape Town, Western Cape, South Africa IGT Solutions Full time R900 000 - R1 200 000 per year

Our Identity:

At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Responsibilities:

  • Conducting Internal Audits basis security requirements and certifications like ISO 27001, etc.
  • Comply with local Data Protection requirements
  • Perform ︁︀routine audits to validate Contract compliance
  • Deploy various certifications for the entity e.g. ISO 27001, PCI DSS, etc.
  • Interact with various teams and functions and able to close Audit gaps
  • Provide awareness trainings on Data Privacy & Information Security
  • Able to independently conduct Fraud investigation and prepare a report
  • Conduct annual process Risk Assessments and work on mitigation plans

Knowledge, Skills, Other Abilities:

  • Should have conducted Internal Audits
  • Should have excellent communication, presentation & excel skills
  • Should have ︅︁︁︈︆︅an analytical capability
  • Should be a quick learner
  • Should be fluent in English (written and verbal)

Relevant Experience & Desired Education:

  • Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits
  • Experience in the BPO/SSC industry is a strong advantage
  • Graduate – Any specialization

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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