Fleet Key Accounts Manager Cape Town

Fleet Key Accounts Manager – Cape Town – Bidvest Bank Limited Primary Purpose To develop and implement account plans and strategies to maximize client satisfaction, retention, and revenue growth. To foster and manage relationships with clients on a national level, contributing to the success of the fleet management business. To deliver proactive service management and drive growth of existing client base and increase profitability. Responsibilities Motivate and process quality credit applications timeously. Achieve individual targets, identifying activities to achieve Payout NIR and NII targets. Improve debtors collection rate. Meet set monthly payouts. Track control and influence activities to increase sales efficiencies, actively retaining and growing existing customer base. Customer management and service delivery, staying abreast of challenges that clients are facing in their industries and devising strategies to create value through financial and non‑financial solutions. Collaborate with clients to understand their business goals and objectives, providing strategic recommendations and solutions to help them achieve success. Serve as the primary point of contact for national representation in clients, fostering positive and productive relationships. Provide ongoing and relevant advice to clients on fleet optimisation, considering regional information where relevant. Engage clients, understanding queries and complaints, displaying a willingness to ensure client expectations are met. Ensure successful retention of existing customers in assigned portfolios by strengthening and expanding relationships. Lead client interactions on a national level to present performance results and provide information on specific issues, including regional stakeholders as and when required. Retain and grow the existing client base, identifying opportunities and activities for additional business through cross‑selling and upselling of services and products. Conduct ongoing and accurate territory and portfolio analysis to identify business potential and ensure that this forms part of the basis of service and call objectives. Prepare and motivate pre‑credit forum and credit committee papers. Proactively identify opportunities to renew and extend contracts before they expire, leveraging insights from ongoing client interactions and feedback. Broaden business value and develop ways to enhance the value proposition and competitive advantage of the offerings available to the client. Add value to the client’s ecosystem through financial and non‑financial solutions. Actively work with clients to identify strategic opportunities and operational cost efficiencies, understanding their needs and maintaining a client‑solution orientation. Stay informed about industry trends, market dynamics, and competitor activities related to fleet management services. Identify opportunities for additional business and increased facilities. Conduct market research and competitive analysis to identify new opportunities, threats, and areas for differentiation. Manage SLAs through reporting and reviews, including identifying exceptions and corrective actions. Manage the Vehicle Replacement Program to ensure a modern, efficient, and cost‑effective fleet is maintained within the portfolio. Facilitate fuel card ordering, licensing, traffic fines management, and insurance-related queries. Project-manage roll out and onboarding of clients. Assess client fleet utilisation, present restructure proposals in line with contracted parameters, and maximise opportunities within contractual limits. Proactively coordinate clients and internal stakeholders to facilitate order placement. Coordinate and follow‑up on all activities required during new vehicle handover, renewal, end‑of‑contract, and termination processes, ensuring quality and service levels are met. Escalate complex or high‑priority issues to appropriate management levels for timely resolution. Review contract conditions approved by the credit committee and track requirements as the contract is implemented and managed. Monitor and manage, in collaboration with internal business partners, delivery of service in line with service‑level agreements and standards. Identify proactive actions to minimise incurring penalties. Ensure adherence to legislation and regulatory requirements such as FICA and KYC management. Ensure accurate preparation and signing of all legal agreements and documents. Adhere to internal risk and compliance procedures and processes for client onboarding, management and credit sanctions. Complete all compliance training within laid‑down timelines. Qualifications Diploma in Finance, Accounting, Business Management, Commerce, Fleet and Leasing Management, Sales and Marketing. Minimum 5 years’ experience within the Fleet industry, preferably with Fleet Sales experience. Previous account management / client relationship management or sales / business development experience. Value Management. Account Management. Sound negotiation skills. Financial Acumen – Interpret financial statements. Expanding and identifying opportunities. Commercial acumen and client focus. Excellent presentation, communication and problem‑solving skills. Networking ability and relationship building. Sound understanding of fleet and leasing business. Good understanding of credit, risk and project management. Fostering client relationships. Data analysis and interpretation. Interpersonal Skills Professional conduct. Demonstrate highly developed interpersonal relations. Maintain a positive attitude towards customers. Tenacity. Integrity. Outspoken & friendly. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Banking This position is advertised in line with our commitment to Employment Equity. #J-18808-Ljbffr