Integration Specialist: Motor

5 days ago

Johannesburg, South Africa Santam Insurance Full time

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more. Santam: Motor Claims department has a position available for Integration Specialist: Motor based in Parktown, Johannesburg. WHAT WILL YOU DO The Integration Specialist will be responsible for coordinating and ensuring seamless collaboration between departments, external partners, and key stakeholders within the motor insurance division. This role will focus on optimizing workflows, enhancing operational efficiency, and driving strategic initiatives to improve claims processing, customer experience, and supplier management. The successful candidate will act as a liaison between business units, ensuring that integration efforts align with company objectives, regulatory requirements, and industry best practices. WHAT WILL MAKE YOU SUCCESSFUL Business Process Integration & Optimization • Identify inefficiencies in motor claims, underwriting, and customer service processes and recommend improvements.• Support the development of standard operating procedures (SOPs) to improve process efficiency and collaboration between departments.• Ensure alignment of business processes with strategic goals and regulatory requirements.• Facilitate the integration of new business policies, supplier agreements, and customer service enhancements.• Work with internal teams to standardize and improve the end-to-end claims lifecycle. Stakeholder Management & Collaboration • Serve as a key liaison between claims, underwriting, finance, customer service, and external partners (e.g., repairers, assessors, investigators).• Ensure smooth communication and collaboration between different business units.• Develop and maintain relationships with external stakeholders, including suppliers and service providers.• Facilitate meetings and workshops to align stakeholders on integration initiatives. Change Management & Continuous Improvement • Support change management initiatives to ensure smooth adoption of new processes and policies.• Assist in the training and upskilling of staff on new operational procedures and integration strategies.• Gather feedback from teams and stakeholders to refine integration efforts.• Drive continuous improvement using Lean, Six Sigma, or other process improvement methodologies. Supplier & Vendor Coordination • Work closely with external repairers, parts suppliers, and service providers to enhance claims efficiency.• Ensure service providers meet contractual obligations and maintain high service quality.• Manage procurement processes related to motor insurance claims and underwriting functions.• Collaborate with finance teams to ensure accurate billing, invoicing, and

  • Integration Specialist: Motor

    5 days ago

    Johannesburg, South Africa Santam Insurance Full time

    Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more. Santam: Motor Claims department has a position available for Integration Specialist: Motor based in Parktown, Johannesburg. WHAT...

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