Tier 2 Technical Support Engineer

3 weeks ago

Durban, South Africa Netsurit Group Full time

Tier 2 Technical Support Engineer - With US Hours (Eastern Time) on rotation Location : Durban (Umhlanga) Model : Fully Onsite Job Description Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams About Netsurit We are # on Inc America's Fastest-Growing Private Companies Winner for Global MSP in the Top Managed Service Providers Requirements The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications. A candidate with both the attitude and aptitude to succeed in Server / Network Support, Cloud technologies, Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness to learn and grow within the Netsurit team. The successful candidate should have a minimum of 1 year onsite experience, based at a client. Duties and Responsibilities High-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to design and implement projects as per client requirements and project scope. Infrastructure security analysis and reporting. Client documentation and policy design. Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary. Good general understanding of the ITIL Framework and ITSM Systems. Excellent knowledge on Microsoft technologies including but not limited to Office, Microsoft Azure, Hyper‑V / VMWare. Good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers. Good understanding of network security, malware / ransomware prevention. Assist / mentor junior consultants and host technical workshops for the team. For 27 years, Netsurit has helped more than businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient. #J-18808-Ljbffr

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