Tier 1 - First Line Support Engineer

2 weeks ago

Durban, South Africa giantIT Pty Ltd (Formerly Karibu Networks) Full time

Giant IT Pty Ltd (Formerly Karibu Networks) prioritizes building strong and long‑lasting relationships with our clients. We understand that our clients rely on us to support their businesses, and we are committed to providing the best expertise and support we can. Role Description This is a full‑time on‑site First Line Support role located in Durban. As a First Line Support team member, you will be responsible for monitoring incoming support requests and responding to help desk tickets promptly. You will also be responsible for resolving client issues and escalating complex problems to the appropriate team members. Qualifications Excellent communication skills and proficiency in English Ability to troubleshoot technical issues that clients encounter, incl. print, scan to email, etc. Experience with remote support tools and ticketing systems Experience in technical support or equivalent field Experience in Windows desktop from Windows 10 onwards along with MS Office Basic Office 365 experience is required Ability to work under pressure and in a fast‑paced environment Capable of multitasking and prioritizing tasks to meet deadlines Experience in customer service or support‑oriented roles is an advantage Network knowledge VOIP knowledge and support experience Salary dependent on experience and skills. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Giant IT Pty Ltd (Formerly Karibu Networks) by 2x. Location: Durban, KwaZulu‑Natal, South Africa. #J-18808-Ljbffr

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