Customer Service

Customer Service & Sales Executive (6-Month Contract) Were on the lookout for a motivated fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic fast-paced environment enjoys juggling multiple tasks and is passionate about delivering outstanding service. If that sounds like you we would be excited to connect Key Responsibilities Order Management: Efficiently and accurately process customer orders. Customer Support: Respond to customer inquiries with professionalism and clarity. Cross‑Team Collaboration: Coordinate with internal departments, suppliers and clients to ensure seamless service delivery. Service Excellence: Uphold and enhance LGC’s reputation for quality and customer satisfaction. To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC. Ensure weekly follow‑up on all customer quotations to maintain engagement and drive conversions. To ensure that all customer orders received are entered correctly into the Pastel / ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order. To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are met and customers are informed of any delays in advance. To improve back‑order management and updates to customers by monitoring and chasing shipments and/or suppliers on product delays. Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry. To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and/or raised to ensure response times are within agreed critical metric timescales. To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained and issues raised to the manager. To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback. Taking ownership of exceeding customer expectations based on customer needs. Qualifications Previous experience in a sales support or customer service environment. Experience with order entry and working with ERP / CRM systems; Pastel and Sales Force experience will be beneficial. Excellent written and verbal communication. Thrives in high‑pressure environments maintaining focus and efficiency to meet deadlines and deliver quality results. Proficient in handling high‑pressure situations with efficiency and composure. Strong IT skills: MS Office, Excel, Outlook, MS Teams. Knowledge of ERP systems such as SAP, Oracle, SAGE or Pastel. Experience using Service Cloud / Sales Force or similar CRM tools. Essential Valid Driver’s License and own transport. High school diploma or equivalent experience. ABOUT LGC LGC is a leading global life science tools company providing critical components and solutions into high‑growth application areas across the human healthcare and applied market segments. Its high‑quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are appreciated for their performance quality and range. Our Values PASSION CURIOSITY INTEGRITY BRILLIANCE RESPECT Equal Opportunities LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race colour ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status colour race nationality ethnic or national origins religion or belief age or trade union membership. Additional Information Remote Work: NoEmployment Type: Full‑timeKey Skills: Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics Contact & Miscellaneous Department / Functional Area: Customer ServiceExperience: yearsVacancy: 1For more information about LGC please visit our website#scienceforasaferworld #J-18808-Ljbffr