Customer Service Agent x3

3 days ago

Midrand, Gauteng, South Africa RATP Dev Full time R150 000 - R250 000 per year
Customer Service Agent x3
  • Permanent contract
  • Full-time
  • At least 2 years of experience (Junior level)
  • High school diploma, A levels, GED, GCSE
  • Customer Service Agent

BOC has exciting opportunity for an individual to join our dynamic team,if this is you,we want you

Mission

BOC is an equal opportunity employer, and all appointments are aligned to the company's equity and BBBEE strategy.

Profile

Purpose

  • To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved.
  • To ensure customer safety at a station.
  • To follow standards and practices at the station level.
  • To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

Principal Accountabilities

  • To ensure the safe operation of the station.
  • To ensure the application of the appropriate safety standards for service delivery.
  • To participate in the investigations into station operational incidents.
  • Cash handling.

Specific Responsibilities

  • Serves as first point of contact with customers
  • Selling tickets to customers during revenue service.
  • Cash handling
  • Information & Customer handling (verify validity of tickets; forward complaints to CSO)
  • Follow, in a strict adherence, the safety rules and procedures.
  • Restart, control and monitor equipment and systems according to the operation procedures.
  • Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators).
  • Ensure that the outsourced station cleaning services comply with their duties.
  • Handle incidents and emergencies.
  • Report to the OCC Manager, incidents or activities likely to affect passenger flow.
  • Any other duties as assigned.

Educational Level

  • Grade 12 with maths and or accounting

Years of Experience

  • At least 2 years' customer service experience.

Other Technical/ Professional Skills/Qualifications

  • Communications Skills
  • Interpersonal Skills
  • Teamwork
  • Basic Computer skills

Desirable Traits

  • Possess communication skills (Verbal and written)
  • Relationship building skills.
  • Adherence to Company procedures
  • Mentally reacting quickly to emergency situations.

Closing date is 17th November 2025

Please note that only shortlisted candidates will be contacted. If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful

Location

Location

Address

1 Alsation St, 1685 Midrand, Afrique du Sud

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