Customer Service Agent

5 days ago

Midrand, South Africa First Technology Pty Ltd Full time

We are looking for a **Customer Service Agent - Logistics** to provide professional, efficient, and customer-focused support to ensure client satisfaction, resolve queries, and maintain company service standards in line with operational requirements.
**Key Responsibilities**:

- Provide accurate and clear product and service information.
- Resolve customer complaints with professionalism and empathy; escalate complex cases when necessary.
- Maintain accurate, up-to-date records in relevant systems.
- Ensure adherence to company policies, processes, and performance standards, including SLA compliance, response times, and service quality benchmarks.
- Collaborate with internal teams to ensure smooth logistics and service delivery.

**Skills & Competencies**:

- Excellent verbal and written communication skills with active listening ability.
- Strong telephone etiquette and well-spoken presentation.
- Problem-solving and conflict resolution capabilities.
- Ability to work effectively under pressure.
- Demonstrates patience, empathy, and professionalism in customer interactions.
- Strong organisational and time management skills.
- Computer literacy, with proficiency in ERP systems and Microsoft Office Suite.
- Friendly, approachable, and confident communicator with strong interpersonal skills.

**Qualifications & Experience**:

- Matric / Grade 12 required (tertiary studies advantageous).
- Previous experience in a customer service, call centre, or logistics support environment beneficial.
- Ability to learn and adapt quickly in a fast-paced environment.

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