Specialist - Product to Customer, SAP and CRM CoE, Information Management

Specialist - Product to Customer, SAP and CRM CoE, Information Management Listing reference: arcmt_ Listing status: Online Apply by: 28 May 2025 Position summary Job category: IT and Telecommunications Contract: Permanent Remuneration: Market Related EE position: No About our company Part of the worldwide ArcelorMittal group with an industrial presence in 27 countries, ArcelorMittal South Africa Limited is the largest steel producer on the African continent, with a production capacity of 5 million tonnes of liquid steel per annum. Both flat and long steel is produced in hundreds of grades and specifications. Steel is as relevant as ever to the future success of our world. As one of the only materials to be completely reusable and recyclable, it will play a critical role in building the circular economy of the future. Steel will continue to evolve, becoming smarter, and increasingly sustainable. At ArcelorMittal, our goal is to help build a better world with smarter steels.At ArcelorMittal South Africa, our "We Care" value drives our unwavering commitment to safety and zero harm for our employees. We seek applicants who share this dedication and are ready to uphold our high safety standards.It is essential to regularly check your emails for updates regarding your application status. We utilise "Wamly”, a one-way recorded interview platform, to streamline our hiring process. Should you receive an invitation to complete a recorded interview, please ensure it is submitted by the specified deadline. Timely completion of this step is crucial for your application to be considered for the opportunity. We appreciate your diligence in this process and look forward to your participation. Introduction Part of the worldwide ArcelorMittal group with an industrial presence in 27 countries, ArcelorMittal South Africa Limited is the largest steel producer on the African continent, with a production capacity of 5 million tonnes of liquid steel per annum. Both flat and long steel is produced in hundreds of grades and specifications. Steel is as relevant as ever to the future success of our world. As one of the only materials to be completely reusable and recyclable, it will play a critical role in building the circular economy of the future. Steel will continue to evolve, becoming smarter, and increasingly sustainable. At ArcelorMittal, our goal is to help build a better world with smarter steels. Demand Management within the SAP domain Manage Customer Satisfaction Expert knowledge and custodian of specific SAP and other applicable applications in the Order to Cash domain, including supporting utilities, related systems and cross module integration and support Service Level Management – adherence to Service levels as agreed between IM and its stakeholders Detail specification of technical enhancements or new developments on SAP SAP Maintenance and development requests (exploration, business case, approval process, planning, design, configuration, testing and implementation) Communication of SAP changes to users and training of users Adherence to standards Continuous Improvement drive and efficiency of SAP Support within ArcelorMittal South Africa Population of a solution database to improve turnaround of maintenance and support logs Interaction with 3 rd party suppliers and management of the quotation and approval process Continuous exposure and participation in new technology introduction Participation in Special Interest Groups and other local expert groups Qualifications :B-Degree / Higher National Diploma / B-Tech (NQF 7/10) in Information Technology or Computer Science SAP Accreditaiton will be advantageous Experience and Requirements: Minimum 2 years relevant experience in the Sales and Dispatch Environment Minimum 2 years relevant experience in the S AP ERP environment SAP configuration and Implementation experience will be an advantage Personal Attributes :Business Knowledge Exposure to Information management principles Computer Literacy Verbal and written communications skills and documentation skills Strong relationship building ability Good analytical and problemsolving skills Negotiation and persuasive abilities People management skills and networking skills Structured Approach Ability to work in a team and good interpersonal skills #J-18808-Ljbffr