Senior Results Co-ordinator

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Duties and Responsibilities:

SIMS System Set-up and Term Planning

• Oversees that all students are mapped to their respective assessment events per module, per intake year and per assessment event. Liasing with the Admission Officers to ensure that students that have cancelled or where pre-requisites have not been met, are unmapped from the assessment events or where modules have been added for students, that the students are mapped accordingly.
• Responsible for using the National Assessment Schedule to create a Results Tracker for each semester which includes the tracking of ICE submissions and the tracking of the detainment job. Ensure that the Results tracker is updated with any changes to assessment due dates throughout the term.
• Where CASS applies for entry to the exam, ensure that the running of the detainment job per module and per intake year on SIMS takes place where applicable once all the formative results have been captured.

Management of Results Capture

• Ensures that the manual Result Capture Sheets for Deferred Sitting, Exams Sitting 2, Exam Sitting 3 and Discontinuation/Dean's exams which involves checking the Grade Roster report on SIMS for supplementary exam entry is available. Assessment Officers are responsible for the checking of student applications/approved concessions on the Student Hub, thereafter the RA is informed to send these for marking.
• Oversees the tracking of the NQP registered students and ensuring that a separate Result Capture Sheet is generated for these students.
• Always ensure that SIMS and the Results Capture Sheets (RCS) (where applicable) are updated should results change due to additional sittings, lecturers amending marks, late submission policy deductions, the plagiarism policy and remarks etc. RCS need to be signed and dated as per the PDIIE009 Assessment Strategy and Policy. Ensure that the RCS are saved electronically and filed accordingly and are readily available for audit purposes.
• Checking that the results indicated on the assessment scripts or the Grade Centre on the LMS match that of what has been captured on SIMS by the lecturers. Capturing, verifying and publishing of all results on SIMS as per the PDIIE009 Assessment Strategy and Policy and ensuring that results are processed as per the SIMS HTGs issued.

Results Management (Formative)

• Responsible for updating and managing the Results Tracker throughout the semester, to ensure the markings deadlines are adhered to and managed according to the timelines. Liaising with lecturers on due dates, outstanding results, marking extensions and any mark/marking errors picked up. Escalation of late marking to the Head of Faculty, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycles and informing the Head of Faculty of any issues experienced.
• Ensures that the capture and release of any additional formative sittings (replacement sitting) marks under manage marks moderation is completed.
• Liaising with the Admissions and Finance team on students that are not registered and where results therefore cannot be processed on SIMS.
• Works proactively with the Customer Relations Officers (CRO's) on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
• Co-ordinates and Liaises with lecturer to collect their marked formative scripts to return and provide feedback to the students. Ensure that lecturer have made the marked online formative assessments available to view on the LMS.
• Responsible for checking that the ICE results captured by the lecturers on the SIMS have been captured correctly by the lecturer.
• Ensures that that all formative assessments, including ICE have been processed & published on SIMS prior to running the detainment job where applicable. Work systematically with the CASS tracker to ensure that all results for CASS modules are released timeously.
• Oversees the capturing and updating the Academic team's plagiarism tracker (if applicable) and in turn are responsible for updating the results both on SIMS and the RCS. Should a student's CASS mark change post the CASS release deadline, the RA is responsible for informing the respective Assessment Officers to ensure the student is issued a permission slip.
• Checking assessment concessions on the Student Hub in collaboration with the Assessment Centre and liaising with the Student Hub on any concessions that have not been actioned. Understanding the PDIIE009 Assessment Strategy and Policy and capturing results accordingly and correctly.

Results Management(Summative)

• Checking that the results indicated on the summative assessment scripts or the Grade Centre on the LMS match that of what has been captured on SIMS by the lecturers. Capturing and publishing of all summative results on SIMS as per the PDIIE009 Assessment Strategy and Policy and ensuring that results are processed as per the SIMS HTGs issued.
• Responsible for updating and managing the Results Tracker to ensure that summative assessment release dates are met and that students receive their overall final results timeously. Liaising with lecturers on due dates and ensuring that moderation deadlines are met. Escalation of late marking to the Head of Faculty, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycle and informing the Head of Faculty of any issues experienced.
• Manage the capture and release of any additional summative sittings (supp/discon/special sitting) marks under manage marks moderation.
• Works proactively with the Customer Relations Officers (CROs) on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
• Ensures channels of communication open with the Capacity Planning & Scheduling Centre and keeping track of any lecturers that have resigned. Proactively liaise with the Head of Faculty to identify replacement markers for any lecturers that resign or require marking assistance.
• Should any additional re-write opportunity be approved by the Central Academic Team, the RA's need to capture the results correctly on SIMS as per the Assessment Strategy and Policy.
• Responsible for managing and overseeing the processing of endorsements using the Admission trackers and tracking the corresponding SLP results and in turn processing the corresponding endorsements on SIMS.
• Checking assessment concessions on the Student Hub and liaising with the Student Hub on any concessions that have not been actioned. Understanding the PDIIE009 Assessment Strategy and Policy and processing ES1, ES2, ES3 and Discontinuation/Dean's exam results accordingly and correctly.
• Responsible for compiling ES2, ES3 and Discontinuation/Dean's exam billing list which must be submitted to the Finance Department at the end of each Term by use of a finance/ops tracker.
• Responsible for the generation and publishing of all Report Cards and Academic Transcripts, this includes the re-generation of report cards and transcripts post mark changes.
• Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter.
• Flag any system related issues that impact the processing of results that in turn will negatively impact on the students' experience and find alternative solutions to mitigate the impact. Works closely with the regional BAC in troubleshooting and resolving any system related issues that impact the processing of results.
• Supports the Head of Faculty or Teaching and Learning Manager on campus in accessing scripts required for the internal moderation and decentralised marking process.

Moderation (External and Internal)

• Responsible for populating the External Moderation Tracking Grid indicating the lecturers that need to be externally moderated. Identifying the lecturers that are shared between campuses and determining which campus will be responsible for uploading the moderation for these shared lecturers. Updates the External Moderation Tracking Grid accurately and timeously.
• Oversees the timeous scanning of the necessary sample of scripts and uploading them on to the moderation tracking system and assigning this to the relevant Central Academic Team (CAT) member.
• Completes the Moderation Control Sheet (MCS) to be included with every set of External moderation.
• Ensures that the Moderation Control Sheet (MCS) and scripts/ Portfolios of Evidence (POE's) are attached and assigned to the relevant Central Academic Team (CAT) member. The Head of Programme (HOP) outcome is actioned correctly as per the release instruction on the MCS at campus level and in compliance with the assessment strategy and policy.

Managing of Script Viewing and Remarks

• Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student. Arrange with the Academic staff member to collect and sign for the respective scrip before the script viewing appointment.
• Identifies and co-ordinates re-mark requests made on The Student Hub and checks that payment has been made in respect of the request. Tracks the remark on the Campus Remark Tracker and co-ordinates the remark with an appropriate marker thereafter.
• Follows up on the re-mark process to ensure that it happens within the allotted time.
• Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per the Assessment Strategy and Policy.
• Flags any marking discrepancies or concerns with the Head of Faculty or Head Academic for the campus.

Script Viewing and Remarks

• Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student.
• Identifies and co-ordinates remark requests made on The Student Hub and checks that payment has been made in respect of the request and co-ordinates the remark with an appropriate marker thereafter.
• Follows up on the remark process to ensure that it happens within the allotted time.
• Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per policy.
• Flags any marking discrepancies or concerns with regards to moderation and remarks with the relevant Academic staff member.
• Oversees archiving of scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the policy.

Metro File Managing of Secure Onsite Storage Facilities

• All uncollected formative assessments must be retained as per the Assessment Strategy and Policy and must be destroyed in line with The Protection of Personal Information Act (POPIA)
• Responsible for the archiving of summative scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the Assessment Strategy & Policy. Labelling metro file boxes in a structured and organised manner and completing the Metro file storage box form accordingly. Arrange for Metro file to collect boxes.
• Responsible for completing and updating the Internal Assessment Storage form
• Responsible for keeping the Secure Online Storage Facility neat, tidy and organised.

Team Support and General

• Assists with campus specific projects/events (e.g. Graduation, Open Day etc.).
• Supervises and supports Result Administrators .Trains and assists Result Administrator staff, manages leave and staff wellness within the Results Centre.
• Collaborates with all departments on campus to facilitate optimal performance within the Results Centre and to ensure a high quality student experience.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Results Centre.

Competencies required:

• Advanced Interpersonal and Communications skills
• Computer and System Proficiency
• Planning & Time Management skills
• Leadership skills
• Results Driven and able to handle pressure
• Highly Ethical
• Systematic with an Eye for Detail
• Advanced Administrative and Organisational skills

Minimum Qualification Requirements:

• Advanced Diploma or Degree (NQF Level 7)
• Honours Degree (NQF Level 8) advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years administrative experience and 2 years leadership/supervisory experience for external candidates.

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