Loyalty Fraud Analyst

The Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Spur Corporation's loyalty programmes. The role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure, while minimising financial losses and safeguarding programme integrity. Roles and Responsibilities Provide strategic leadership and oversight of Spur Corporation's loyalty fraud mitigation portfolio. Detect, investigate, and mitigate fraudulent activity within loyalty programmes. Collaborate with the Call Centre, Loyalty Team, Operations, POS Systems, and Loyalty Systems to ensure end-to-end fraud controls. Collect, preserve, and analyse digital evidence (system logs, transaction histories). Fraud Risk Management Develop and maintain enterprise-level fraud detection rules and monitoring frameworks. Establish thresholds and alerts for high-risk behaviours (e.g., abnormal points accumulation, voucher redemptions, excessive promotion usage). Post-Incident Review and Forensic Analysis Oversee post‑incident reviews to identify root causes and drive systemic improvements. Lead forensic analysis of profile usage, device data, and partner reports to identify emerging fraud tactics. Recommend and implement enhanced digital controls in partnership with IT Security. Reporting and Insights Oversee dashboards and reporting on loyalty fraud trends. Present findings and recommendations to senior management, highlighting key risks, performance of fraud controls, and emerging threats. Deliver data‑driven insights that inform long‑term fraud prevention strategies. Customer and Business Protection Ensure fraud prevention measures safeguard the business without compromising customer experience. Partner with internal teams to support impacted customers. Serve as a subject matter expert on loyalty fraud risks for internal and external stakeholders. Compliance Conduct investigations in line with POPIA, GDPR, and internal data protection policies. Support audits, regulatory requests, and compliance reviews related to loyalty fraud. Stakeholder Engagement Lead cross‑functional engagement with Loyalty, CRM, IT, Operations, Training, and Legal. Provide regular fraud risk updates to senior executives and franchise stakeholders. Foster a culture of fraud awareness and proactive risk management across the organisation. Key Skills and Competencies Senior‑level experience in fraud investigation, prevention, or digital forensics, ideally within loyalty, payments, or financial services. Proven leadership skills, with the ability to manage a fraud portfolio and influence cross‑functional teams. Strong analytical and investigative abilities, with expertise in fraud detection systems and forensic tools. Excellent communication and reporting skills, including the ability to brief senior executives. In‑depth knowledge of loyalty fraud risks (e.g., account takeovers, promotion abuse, voucher exploitation). Strong knowledge of compliance frameworks (POPIA, GDPR) and customer data protection. Ability to balance business protection with customer experience. Education and Experience Requirements Tertiary qualification in Risk Management, Forensic Accounting, Information Systems, or Computer Science. 5–7 years' experience in fraud investigation, risk management, or digital forensics, with at least 3 years in a senior or leadership role. Proven track record in managing a fraud prevention portfolio in loyalty, payments, retail, or financial services environments. Strong experience with fraud detection and monitoring systems, data analytics tools, and case management platforms. Demonstrated success in leading cross‑functional teams (Operations, IT Security, Customer Service). Regulatory and Compliance Experience Experience with regulatory and compliance frameworks (POPIA, GDPR, PCI DSS). Additional Advantages Exposure to loyalty programme ecosystems (POS integration, voucher systems, customer data platforms) is advantageous. #J-18808-Ljbffr