Senior Operations Manager
3 days ago
Senior Operations Manager Yassir is the leading super app in the Maghreb region, operating in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub‑Saharan Africa. It is backed by $200M in funding from VCs in Silicon Valley, Europe and other parts of the world. We offer on‑demand services such as ride‑hailing and last‑mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Our mission is to help usher the continent into a digital economy era, creating a marketplace that brings people what they need while infusing social values. As the Senior Operations Manager, you will play a crucial role in managing our operations across all dark stores and retail facilities. You will oversee the entire order fulfillment process – from receiving to processing and delivery – ensuring operational excellence, efficiency and customer satisfaction. Key Responsibilities Lead and manage operations across all facilities, setting high performance standards to ensure efficiency and quality in order fulfillment. Continuously analyse and optimise operational processes and systems to increase efficiency, reduce costs and improve customer satisfaction. Build, train and lead a high‑performing operations team capable of meeting the demands of a fast‑paced environment. Oversee inventory control and management practices to ensure availability and freshness of products, minimising waste and losses. Work closely with the supply chain team and logistics partners to ensure timely restocking and resolve any supply chain issues promptly. Ensure the operations team delivers exceptional service, addressing and resolving customer issues related to order fulfillment swiftly. Ensure compliance with health and safety regulations within all operational activities and facilities. Collaborate with senior management to develop and implement strategic plans to support business growth and operational scalability. Qualifications Bachelor's degree in Business Administration, Operations Management or a related field. 5+ years of experience in operations management within the retail, e‑commerce or logistics industry, with at least 2 years in a leadership role. Proven track record of improving operational processes, leading teams and achieving tangible results. Strong analytical and problem‑solving skills, with a data‑driven approach to decision making. Excellent leadership and team management skills, with the ability to inspire and motivate. Knowledge of inventory management systems and practices. Strong communication and interpersonal skills, capable of working collaboratively across departments. Flexibility to adapt to changing priorities and manage multiple tasks simultaneously. At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you’re ready to bring your unique perspective and experiences to the table, we’re excited to listen. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
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