Senior Operations Manager

3 days ago

Johannesburg, Gauteng, South Africa Level-Up Full time R1 200 000 - R2 400 000 per year


Job Description:

The Senior Operations Manager leads the operational function of our client in Financial Services, ensuring efficient service delivery, optimal performance, and alignment with strategic objectives. This role is accountable for driving revenue growth, enhancing client retention, managing claims strategy, and embedding a culture of compliance and excellence across the business.

Acting as a key strategic partner to the Managing Director and Board, the Senior Operations Manager will oversee cross-functional operations, optimize systems and processes, and provide decisive leadership to ensure sustainable growth and organizational resilience.

Qualifications

  • Matric / Grade 12
  • BCom in Business Management (essential)
  • MBA (advantageous)

Experience and Skills

  • 7-10 years' experience in operations management, with at least 3 years in a senior leadership role within financial services.
  • Proven ability to manage large teams and complex operational environments.
  • Strong understanding of business processes, performance metrics, and regulatory compliance.
  • Demonstrated leadership and decision-making capability.
  • Advanced analytical and problem-solving skills.
  • Adaptability to operate effectively in dynamic, fast-changing conditions.
  • Customer-centric approach with a commitment to service excellence and compliance.

Key Responsibilities

Executive Leadership & Strategy

  • Execute strategic initiatives aligned with company objectives.
  • Implement enterprise-wide risk management frameworks.
  • Build, develop, and lead a skilled HR team that drives performance and compliance.
  • Oversee operational governance, ethics, and adherence to regulatory standards.
  • Foster strong partnerships with internal and external stakeholders, including shareholders and business partners.

Business Development & Growth

  • Lead operational initiatives that drive revenue growth and client retention.
  • Develop and maintain key business and partner relationships.
  • Provide short-term and life insurance advice in compliance with FAIS and TCF principles.
  • Manage strategic partnerships with insurance providers.

Risk Management

  • Deliver advisory services on enterprise and client risk management.
  • Ensure alignment with insurer and regulatory requirements.
  • Develop strategies for risk mitigation and loss prevention.

Client Service & Retention

  • Embed a high-performance client service culture in line with FSCA standards.
  • Oversee policy administration, client communication, and retention initiatives.

Credit Control & Collections

  • Manage premium collection, commission tracking, and related financial controls.

Claims Management

  • Oversee efficient, client-focused claims handling.
  • Support clients through claims resolution and liaise effectively with insurers.

Non-Technical Competencies

  • Strong problem-solving and analytical thinking.
  • Exceptional leadership and team development skills.
  • Excellent communication and stakeholder engagement.
  • Data-driven decision-making.
  • Ability to manage multiple priorities under pressure.
  • Sound understanding of operational and enterprise risk management.


Required Skills:

Operations


  • Senior Operations Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Talent Engine Full time R800 000 - R1 200 000 per year

    The Senior Operations Manager is responsible for managing the operational functions of the organization, ensuring efficient service delivery, high performance, and alignment with strategic goals. To manage overall operations, drive the company's purpose, and implement strategy as mandated by the Managing Director and Board. The role is responsible for...

  • Senior Operations Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Yassir Full time R100 000 - R200 000 per year

    Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer...

  • Senior Operations Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Yassir Full time R1 200 000 - R3 600 000 per year

    Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer...

  • Senior Operations Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Yassir Full time R60 000 - R100 000 per year

    Yassiris the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (:$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.We offer on-demand...

  • Senior Operations Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Afro Miaki Group Full time R1 800 000 - R2 500 000 per year

    KEY RESPONSIBILITIESEXECUTIVE LEADERSHIP & STRATEGIC DIRECTIONImplement strategic initiativeImplement enterprise-wide risk management.Build, develop, and lead a skilled and compliant HR team.Drive alignment of business strategy with company objectives.Oversee operations and enforce adherence to governance,compliance, and ethics.Build strong relationships...

  • Senior Manager: Operations

    5 days ago

    Johannesburg, Gauteng, South Africa FlySafair Full time R1 200 000 - R2 400 000 per year

    Responsible For The FollowingSafe operations.The control of operations and operational standards of all aeroplanes operated.The identification of operations coordination functions which impact on operational control.All legal documents are compliant with the SACAA regulation.Oversee The Following For Operational EfficiencySchedules.Training programmes.Crew...

  • IT Operations Manager

    1 week ago

    Johannesburg, Gauteng, South Africa WatersEdge Solutions Full time R1 200 000 - R2 400 000 per year

    Location: Hybrid (Bedfordview)Employment Type: Full-Time, PermanentIndustry: Insurance | IT Infrastructure | Facilities ManagementWatersEdge Solutions is partnering with a leading long-term insurance provider to recruit strategic and technically grounded IT Operations Manager to lead and enhance the IT Infrastructure, Support, and Facilities teams for a...

  • Operations Manager

    3 days ago

    Johannesburg, Gauteng, South Africa InspHire Full time R1 200 000 - R2 400 000 per year

    A premium broker  dedicated to helping its clients increase their wealth is looking for an Operations ManagerThe Operations Manager will play a key role in coordinating and improving the workflows between the HR, Sales, and other departments, ensuring smooth and efficient operations that align with the organization's strategic objectives. This role...

  • Operations Manager

    5 days ago

    Johannesburg, Gauteng, South Africa aramex Full time R1 200 000 - R2 400 000 per year

    Job Title: Operations Manager Posting Start Date: 11/5/25 Job Description: Purpose of the JobThe function is to ensure that the logistics teams and facilities are supported through the implementation of best practices and standard operating procedures allowing for a world class customer experience.Job DescriptionManage and support the warehouse teams...

  • Operational Readiness Senior Engineer

    3 days ago

    Johannesburg, Gauteng, South Africa Minopex Full time R1 500 000 - R2 500 000 per year

    IntroductionMinopex delivers Operational Readiness services globally, supporting mining and processing projects across all phases of development, execution, and operations.This role is based at the Head Office in Woodmead, Johannesburg, and will require periodic national and international travel depending on project requirements.The Senior Engineer:...