Information Technology Specialist

About Us Based in Cape Town, we're a bold, fast‑paced team in the igaming space - creating digital experiences that are slick, smart and seriously fun. We're building a team that's as forward‑thinking and ambitious as our goals. We value excellence, agility and ownership - and we're creating an environment where smart ideas thrive, great work is recognised and collaboration drives us forward. About the Role As our IT Specialist, you'll be the tech lifeline across the business. From day‑to‑day support to infrastructure management, you'll ensure everything runs like a dream - smooth, secure and always online. You'll work across all departments, keeping our systems sharp, our people supported and our platforms protected. Key Responsibilities Tech Support and Troubleshooting Provide hands‑on technical support to the organisation's users (hardware, software and networks). Set up new users with appropriate credentials and access levels. Set up new hardware and software for employees, ensuring proper configuration and usability. Assist users in software installation, configuration and troubleshooting. Troubleshoot and resolve hardware and software issues related to desktops, laptops, peripherals, and mobile devices. Troubleshoot, diagnose and escalated LAN and Wi‑Fi network connectivity issues. Communicate with third‑party vendors for technical support when needed. Assist with the maintenance of infrastructure e.g. Video / Audio etc. throughout the office space. Assist with the setup and relocation of user workstations. Perform routine maintenance on IT infrastructure, including software and firmware updates. Maintain an inventory of IT assets, including desktops, laptops, peripherals and software licenses. Ensure all calls / actions involved are logged in the relevant Service Desk System for reference. Perform general IT administrative duties and maintain organised records. Security and Systems Management Maintain endpoint security, firewalls, antivirus and backups. Ensure user access aligns with the company security policies and compliance standards. Monitor systems for vulnerabilities and implement security updates. Infrastructure and Networks Support the configuration and maintenance of hardware. Manage internal network health and ensure uptime of key platforms. Collaborate with hosting providers or third‑party vendors on infrastructure issues. Growth and Scaling Assist with IT needs for new team members, offices or product launches. Recommend and implement tools that improve efficiency and productivity. Document internal IT processes and contribute to the knowledge base. Experience CompTIA A+ or equivalent qualification. 4+ years in an IT desktop support or related role. Strong knowledge of Office and Google Workspace essential. Knowledge of end‑user computing technologies including desktops, laptops, printers and mobile devices. Experience in a high‑volume, always‑on environment. Familiarity with enterprise‑level IT infrastructure, remote support and cloud‑based systems advantageous. Someone who loves problem‑solving, stays calm under pressure and has a “figure it out” mindset. Certifications CompTIA Network+ Microsoft MD‑Azure AZ‑ITIL Foundation Google Workspace Administrator Cisco CCNA IT Governance POPIA Awareness Training Benefits Learning and Development – We support your professional growth by covering the cost of relevant upskilling opportunities. Fully Covered Parking – % of your parking costs are covered. Competitive Salary – Market‑related remuneration aligned to your experience and role. Performance Bonus – Incentivised bonus structure based on individual and company performance. Team Culture – A dynamic, collaborative environment that values innovation and ownership. #J-18808-Ljbffr