Information Technology Specialist

About Us:

Based in Cape Town, we're a bold, fast-paced team in the igaming space - creating digital experiences that are slick, smart and seriously fun. We're building a team that's as forward-thinking and ambitious as our goals. We value excellence, agility and ownership - and we're creating an environment where smart ideas thrive, great work is recognised and collaboration drives us forward.

About the Role:

As our IT Specialist, you'll be the tech lifeline across the business. From day-to-day support to infrastructure management, you'll ensure everything runs like a dream - smooth, secure and always online. You'll work across all departments, keeping our systems sharp, our people supported and our platforms protected.

Key Responsibilities:

1. Tech Support and Troubleshooting

• Provide hands-on technical support to the organisation's users (hardware, software and networks).
• Set up new users with appropriate credentials and access levels.
• Set up new hardware and software for employees, ensuring proper configuration and usability.
• Assist users in software installation, configuration and troubleshooting.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, peripherals, and mobile devices.
• Troubleshoot, diagnose and escalate LAN and Wi-Fi network connectivity issues.
• Communicate with third-party vendors for technical support when needed.
• Assist with the maintenance of infrastructure e.g. Video/Audio etc. throughout the office space.
• Assist with the setup and relocation of user workstations.
• Perform routine maintenance on IT infrastructure, including software and firmware updates.
• Maintain an inventory of IT assets, including desktops, laptops, peripherals and software licenses.
• Ensure all calls/actions involved are logged in the relevant Service Desk System for reference.
• Perform general IT administrative duties and maintain organized records.

2.
Security and Systems Management

• Maintain endpoint security, firewalls, antivirus and backups.
• Ensure user access aligns with the company security policies and compliance standards.
• Monitor systems for vulnerabilities and implement security updates.

3.
Infrastructure and Networks

• Support the configuration and maintenance of hardware.
• Manage internal network health and ensure uptime of key platforms.
• Collaborate with hosting providers or third-party vendors on infrastructure issues.

4.
Growth and Scaling

• Assist with IT needs for new team members, offices or product launches.
• Recommend and implement tools that improve efficiency and productivity.
• Document internal IT processes and contribute to the knowledge base.

Experience:

• CompTIA A+ or equivalent qualification.
• 4+ years in an IT desktop support or related role.
• Strong knowledge of Office365 and Google Workspace essential.
• Knowledge of end-user computing technologies including desktops, laptops, printers and mobile devices.
• Experience in a high-volume, always-on environment.
• Familiarity with enterprise-level IT infrastructure, remote support and cloud-based systems advantageous.
• Someone who loves problem-solving, stays calm under pressure and has a "figure it out" mindset.

Certifications:

• CompTIA Network+
• Microsoft 365 MD-102
• Azure AZ-900
• ITIL Foundation
• Google Workspace Administrator
• Cisco CCNA
• IT Governance
• POPIA Awareness Training

Benefits:

• Learning and Development: We support your professional growth by covering the cost of relevant upskilling opportunities.
• Fully Covered Parking: 100% of your parking costs are covered.
• Competitive Salary: Market-related remuneration aligned to your experience and role.
• Performance Bonus: Incentivised bonus structure based on individual and company performance.
• Team Culture: A dynamic, collaborative environment that values innovation and ownership.