Retail Operations Manager

Overview Job Summary Unique structure requires a bespoke skill set. Owning and managing rural and township shopping centres throughout South Africa, our client has set up their asset management differently. Whilst each shopping centre enjoys the full attention of an on-site Centre Manager, all other functions are centralised within their Gauteng office, including marketing, leasing, accounts, administration and operations. Each of the 3 Operations Managers are responsible for a portfolio of properties in terms of budgeting, reporting, project management and day-to-day maintenance, with the Center Managers reporting to them. Presently, they have a vacancy in their operations team to look after 10 sites (initially) which form their "coastal portfolio” and which reports directly to the Head of Group Operations. New assets are continuously added to the management portfolio and Operations Managers are expected to onboard these new assets from time to time. New assets are added either through acquisitions and / or through their development pipeline. Whilst you can expect all the standard duties that fall to Facilities Managers, including running all OpEx and CapEx budgets as well as projects, soft service management ,etc. You will also work closely with the various departments at the head office to ensure that your sites are smooth running, fully tenanted, secure, and hygienic experiences for tenants and shoppers alike. Although not reporting on income, you will ultimately be responsible for the income’s sustainability via ongoing relationship management with subcontractors and staff at your assigned malls. This is a highly mobile position where you will be provided with a company car and cell phone and spend considerable time on the road visiting each site. Based as they are in rural or township areas, and utilizing local expertise for all services, each mall will cater to a unique community and have different service providers rather than running large service agreements. Responsibilities Own and manage rural and township shopping centres throughout South Africa; each centre has on-site Centre Managers while other functions are centralised in the Gauteng office. Work with Operations Managers and Head of Group Operations to manage portfolios in terms of budgeting, reporting, project management and day-to-day maintenance. Look after 10 sites initially within the coastal portfolio and onboard new assets as they are added through acquisitions or development projects. Perform standard facilities management duties, including running all OpEx and CapEx budgets and projects, and soft services management. Collaborate with head office departments to ensure sites are smooth running, fully tenanted, secure, and hygienic for tenants and shoppers. Maintain ongoing relationship management with subcontractors and staff to sustain income despite not directly reporting income. Travel frequently to sites; operate in a highly mobile role with a company car and mobile phone provided. Engage local communities, stakeholders and service providers, and up-skill local partners as needed. Qualifications and Skills Energetic person with a relevant degree and a minimum of seven years' experience. Ability to manage both technical aspects of malls and the human element, including dispute resolution and ongoing engagement with local community leaders and groups. Excellent communication skills across a wide range of levels and a customer-oriented approach to leave a positive impression on others. World-class planning, administration and IT skills; ability to coordinate numerous service providers and maintain comprehensive administrative support. Technical competency combined with EQ to handle complex problem-solving involving multiple stakeholders and personality types. Please apply if you are a technical individual who has the EQ to handle complex problem-solving involving multiple stakeholders and personality types. #J-18808-Ljbffr