Retail Manager

7 days ago

Centurion, South Africa Bluespec Holdings Full time

**Main Job Function**:
We’re looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub. You’ll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the Weelee brand. This role is perfect for someone with a passion for customer service, cars, and team leadership.

**Key Responsibilities**:

- Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience.
- Supervise and coach a team of sales executives, admin staff, and delivery coordinators.
- Drive sales performance and meet monthly sales and customer satisfaction targets.
- Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.
- Resolve customer queries and complaints with professionalism and care.
- Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.
- Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance trends.
- Ensure proper documentation, vehicle handovers, and delivery processes are followed.
- Maintain a clean, safe, and welcoming environment for all customers and staff.
- Stay up to date with used car market trends, competitor activity, and pricing strategies.

**Job Requirements**:

- 3+ years of experience in retail management, preferably in automotive, tech, or fast-paced retail environments.
- Strong leadership and team management skills with a hands-on approach.
- Excellent communication, negotiation, and customer service abilities.
- Data-driven mindset with experience working with CRM, sales dashboards, and inventory tools.
- Knowledge of used car retail or vehicle sales processes is a strong advantage.
- A passion for cars and the automotive industry.
- Valid driver’s license (essential).

**What We Offer**:

- Competitive salary with sales incentives.
- Dynamic, fast-growing company with opportunities to advance.
- A supportive team culture focused on innovation and trust.
- The chance to be part of transforming how South Africans buy and sell cars.

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