Service Manager

2 weeks ago


East Rand, South Africa Sydsen Full time
Responsibilities include:

Staff leadership and performance management
  • Recruit, mentor and develop the service team and nurture an environment where they can excel through encouragement and empowerment.
  • Ensure effective communication of relevant information between departments.
  • Manage performance through counselling, training, and corrective action.
  • Manage disputes/ grievances/ changes in accordance with procedures and accepted practices.
  • Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes.
  • Maintain an orderly workflow according to priorities.
  • Always keep a safe and clean workspace.
Project execution
  • Delegate and direct service tasks; monitor the progress of all current and pending projects
  • Taking ownership of issues and following problems through to resolution/customer satisfaction
  • Develop service procedures, policies and standards
  • Monitor dispatch of products/delivery against targets and take timeous corrective action.
  • Liaise with customers as required and ensure effective customer feedback
  • Keep accurate records and document customer service actions and discussions
  • Resolve/assist in the resolution of disputes with customers/subcontractors on site.
  • Keep ahead of industrys developments and apply best practices to areas of improvement.
  • Consistently deliver optimum customer service experiences by offering knowledge, advice, and answering questions and concerns.
  • Implement and maintain company health and safety and quality standards.
  • Achieve departmental budget requirements and national service KPIs (monthly/quarterly/annually)
Business Strategy/Planning/Budgeting
  • Participate/implement Strategic goals of the Company and/or Group
  • Resources and assets to be managed
  • Ensure performance targets are met and take corrective action where/when required.
  • Manage monthly costs, analyse variances, report against variances and take corrective action
  • Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies
  • Complete, analyse and submit reports as required or requested
Requirements:
  • Appropriate Business Administration qualifications or work experience
  • Preference will be given to persons who have experience in service management, working specifically on Industrial Equipment
  • Diesel / Auto Electrical / Forklift trade or related trade test certificate will be advantageous
  • A materials handling servicing background with experience on senior management level will be given preference
  • Decision making ability
  • Ability to balance strategic and operational involvement.
  • Proven track record of staff management

Apply now

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.


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