Vice President of Quality Excellence

2 weeks ago

Cape Town, South Africa Believe Resourcing Group Full time
Job title : Vice President of Quality Excellence Job Location : Western Cape, Cape Town Deadline : December 13, 2024 Quick Recommended Links
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Role Overview:

  • The organisation is seeking a dynamic Vice President of Quality Excellence who embodies a commitment to quality in a BPO environment. This pivotal role will focus on enhancing operational performance and delivering exceptional value to clients through innovative quality management strategies.

Why Join the Company?

  • In addition to a competitive salary and generous bonus structure, the organisation offers private healthcare, income protection insurance, and a rewarding pension plan. They promote a diverse and inclusive work environment, fostering a culture of collaboration and respect.

Key Responsibilities:

  • Quality Strategy Development: Lead the creation and execution of process improvement strategies that align with client priorities and drive value delivery.
  • Team Leadership: Build and nurture a high-performing Quality Excellence team, fostering engagement and professional development.
  • Client Relationships: Cultivate strong partnerships with internal and external stakeholders to identify improvement opportunities and implement transformation initiatives.
  • Performance Management: Develop diagnostic toolkits and best practice solutions to enhance quality assurance delivery while ensuring cost-effectiveness.
  • Cultural Leadership: Champion a culture of quality and continuous improvement within the organisation, ensuring independence in Quality Performance reporting.

Key Qualifications:

  • Proven experience in a quality-focused leadership role within a BPO setting, demonstrating a deep understanding of quality assurance and process improvement.
  • Strong knowledge of quality systems (ISO, COPC) and operational planning.
  • Proficiency in quality analysis tools (Minitab, MS-VISIO) and call recording systems.
  • Exceptional communication and project management skills, with a strategic and analytical mindset.
  • Ability to coach and develop talent while driving team engagement and retention.
     

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