Merchant Care Consultant: Inbound/Outbound Client Support

About the job R 17,000.00 - 23,000.00 (South African Rand) Position Merchant After Care Consultant Green Point, Cape Town R23,333.33 per month Leading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Merchant Care Consultant . The company prides itself on providing exceptional...

Merchant After Care ConsultantGreen Point, Cape Town R23,333.33 per monthLeading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Marchant Care Consultant.The company prides itself on providing exceptional customer service and ensuring client satisfaction at every interaction.Job...

**Job-Related Knowledge, Competencies & Skills Required - Essential** - Customer Care both inbound and outbound - Numeracy - Products - Telephone Etiquette **Other Specific Requirements** - Products and Services Regulations - Systems - Policies and Procedures **Behavioural Traits Required** - Strategic thinking and leading through change - Innovation,...

Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage....

Assistant Manager - Customer Care Voice Inbound EXL, Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It focuses on supervisory support, escalation/complaint handling, and meeting Service Level Agreement targets. You will be required to be flexible...

Assistant Manager - Customer Care Voice (Inbound) Location: EXL, Cape Town, Western Cape, South Africa Posted 3 days ago. Be among the first 25 applicants. This opportunity involves delivering overall performance and managing key UK Banking and Finance voice processes. It includes supervisory support, escalation/complaint handling, and meeting Service Level...

Assistant Manager-Customer Care Voice-Inbound EXL, Cape Town, Western Cape, South Africa Shift times may vary based on business needs. Flexibility is required. Responsibilities Manage teams and ensure quality and productivity targets are met. Develop strategies to reduce attrition and improve employee satisfaction. Lead and manage a team of agents. Monitor...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Salary: ZAR150,000.00 – ZAR200,000.00 Full-time – Mid-Senior level – Other – Business Consulting and Services This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets /...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. It includes supervisory support, escalation/complaint handling, and delivering results as per Service Level Agreement targets/timelines. Flexibility...