After Care Account Manager
4 weeks ago
About the job R 17,000.00 - 23,000.00 (South African Rand) Position Merchant After Care Consultant Green Point, Cape Town R23,333.33 per month Leading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Merchant Care Consultant . The company prides itself on providing exceptional customer service and ensuring client satisfaction at every interaction. Job Description: As a Customer Care Consultant, you will play a crucial role in our aftercare service, both in inbound and outbound capacities. Your primary responsibilities will include nurturing and farming existing client relationships, ensuring their needs are met, and resolving any issues or concerns they may have. Additionally, you will be responsible for steering clients away from the sales executives, ensuring a seamless transition from sales to aftercare service. Key Responsibilities Provide exceptional customer service to corporate clients, catering to their needs and resolving any inquiries or concerns promptly. Conduct outbound calls to nurture and farm existing client relationships, ensuring client satisfaction and retention. Handle inbound inquiries, complaints, and requests, demonstrating patience and empathy while resolving issues effectively. Work closely with sales executives to understand client needs and concerns, providing relevant feedback for continuous improvement. Maintain accurate records of client interactions and transactions using our CRM system. Collaborate with other departments to ensure a smooth customer experience and timely resolution of issues. Stay updated on company products, services, and promotions to effectively address client inquiries and provide appropriate solutions. Uphold company policies and procedures while delivering high-quality service to clients. Requirements Minimum of 5 years of experience in customer care or a related field, preferably in a corporate setting. Grade 12 qualification or equivalent. Excellent command of the English language, both verbal and written, with the ability to effectively communicate with UK-based clients. Strong interpersonal skills with a customer-focused approach and the ability to build rapport with clients. Exceptional problem-solving abilities and the capacity to handle challenging situations with professionalism and patience. Proficiency in using CRM software and other relevant computer applications. Ability to work independently as well as part of a team in a fast-paced environment. Strong organizational skills with keen attention to detail. #J-18808-Ljbffr
-
After Care Account Manager
4 days ago
Cape Town, Western Cape, South Africa The Legends Agency Full time R200 000 - R350 000 per yearMerchant After Care ConsultantGreen Point, Cape Town R23,333.33 per monthLeading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Marchant Care Consultant.The company prides itself on providing exceptional customer service and ensuring client satisfaction at every interaction.Job...
-
Customer Care Manager
2 weeks ago
Cape Town, South Africa Invision HR Full timeOverview We are seeking a Customer Care Manager to lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests. This is a hands-on leadership...
-
Customer Care Manager
1 week ago
Cape Town, South Africa InvisionHR Full timeWe are seeking a Customer Care Manager to lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests. This is a hands-on leadership role for...
-
Customer Care Manager
2 weeks ago
Cape Town, Western Cape, South Africa InvisionHR Full time R250 000 - R450 000 per yearWe are seeking a Customer Care Manager to lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests.This is a hands-on leadership role for...
-
Customer Care Manager
2 weeks ago
Cape Town, Western Cape, South Africa InvisionHR Full time R250 000 - R450 000 per yearWe are seeking a Customer Care Manager to lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests.This is a hands-on leadership role for...
-
Customer Care Manager
2 weeks ago
Cape Town, Western Cape, South Africa Invision HR Full time R250 000 - R450 000 per yearWe are seeking aCustomer Care Managerto lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests.This is ahands-on leadership rolefor...
-
After-Sales Coordinator
2 weeks ago
Cape Town, South Africa Invisionhr Full timeSummary : The After-Sales Coordinator is responsible for managing all technical service requests escalated from Frontline Customer Care. The role combines technical troubleshooting, administrative accuracy, and customer communication. Acting as the main link between customers and the Technical Team, the Coordinator ensures that tickets are properly logged,...
-
Care Manager
22 hours ago
Cape Town, South Africa Immploy Full timeSUMMARY Care Manager - Cape Town, Western Cape POSITION INFO Job Title: Care Manager Employment Type: Full-time, permanent Location: Panorama, Cape Town, Western Cape Summary of Job To set and maintain the standards of general care and nursing care; to monitor and control the delivery of care, in accordance with company standards. To determine the changing...
-
Care Manager
2 weeks ago
Cape Town, South Africa Immploy Full timeJob Title: Care Manager Employment Type: Full-time, permanent Location: Panorama, Cape Town, Western Cape Summary of Job: To set and maintain the standards of general care and nursing care; to monitor and control the delivery of care, in accordance with company standards. To determine the changing needs of residents and ensure the design of appropriate...
-
Care Manager
2 weeks ago
Cape Town, South Africa Immploy Full timeJob Title: Care ManagerEmployment Type: Full-time, permanentLocation: Panorama, Cape Town, Western Cape Summary of Job:To set and maintain the standards of general care and nursing care; to monitor and control the delivery of care, in accordance with company standards. To determine the changing needs of residents and ensure the design of appropriate...
