Technical Support

4 weeks ago


Cape Town, South Africa Istore South Africa Full time

Job Description iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. About the Role The iStore Technical Support Technician is a combination of technically strong individuals with great people skills. Responsibilities Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support. Provide training and assistance to iStore customers when required. Deliver exceptional and professional quality support service. Qualifications Completed Matric and IT qualification (minimum A+ / N+). Experience in Helpdesk / 1st Line Support. Tenacity, demonstrating enthusiasm and urgency, striving for excellence in achieving results and dealing with challenges. Conflict Management, managing complexity, disagreement, and conflict effectively and smoothly. Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action. Learning and Development, open, motivated, and proactively seeking learning and development opportunities. Apply Apply today. #J-18808-Ljbffr


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