Team Leader

2 weeks ago

Durban, South Africa Wns (Holdings) Limited (Adr) Full time

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader. WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing people. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description People To engage and support staff to adjust to the culture of the campaign and to achieve all KPI's (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes. Stakeholder Management To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme. Analytical To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer-centric environment. To maintain productivity by ensuring all staff adhere to schedules while managing IR and queries efficiently. Experience, Knowledge, Skills and Attributes Required A proven track record of delivering against client, customer and business outcomes; 2 years' experience in managing a team in the BPO / call center environment #J- Ljbffr #J-18808-Ljbffr

  • Team Leader

    1 week ago

    Durban, South Africa Custom Connect Full time

    Are you an experienced Team Leader in customer service ready for your next challenge? At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

  • Team Leader

    7 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    7 days ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who...

  • Team Leader

    2 weeks ago

    Durban, South Africa Online Financial Advisor Full time

    Universal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family. **Time**: Great working hours, as you have more time to spend with family. Monday - Friday (NO WEEKENDS) 07:45 AM - 18:00 PM **Benefits**: Attractive Basic Salary with uncapped...

  • Team Leader

    1 week ago

    Durban, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    7 days ago

    Durban, South Africa Essity Full time

    **Team Leader**: **About the Role**: The Factory Team Leader role is responsible for Health & Safety of the employees and factory facilities, leading & controlling production, ensuring quality control and standards are met in both raw material and finished product while achieving production outputs. The role calls for an incumbent that has a proven track...

  • Team Leader

    2 weeks ago

    Durban, South Africa CXP are now part of the Huntswood Group Full time

    Job Description Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency. Job Overview Huntswood is looking for a Team Leader with the right talent...

  • Team Leader

    1 week ago

    Durban, South Africa SMART LEGAL CLEARANCE Full time

    WE ARE RECRUITING TEAM LEADERS Self motivated Computer Literate Debt review or debt mediation is an advantage What we offer: Time : 8:20am to 16:45pm **Salary**: discussed as per the experience Required to start immediately We are 10 years in existence and registered with FSCA and NCR. We offer services to assist over indebted consumers to become...

  • Team Leader

    3 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** In this role, your passion for people and ability to help others is sure to pay off as you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190...