Team Leader

2 weeks ago

Durban, South Africa CXP are now part of the Huntswood Group Full time

Job Description Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency. Job Overview Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency. Job Responsibilities Leadership & Guidance Provide direction and motivation to team members. Act as the first point of contact for team-related issues. Foster a positive and productive work environment. Task Management Assign tasks based on skills and workload. Monitor progress and ensure deadlines are met. Manage resources effectively. Performance Monitoring Track team performance against KPIs or goals. Conduct regular check‑ins and feedback sessions. Identify training needs and support development. Communication Serve as a link between management and the team. Communicate company policies, updates, and objectives. Resolve conflicts and maintain team harmony. Problem‑Solving Address operational challenges promptly. Escalate issues when necessary. Implement solutions to improve efficiency. Reporting Prepare and submit performance reports to managers. Highlight achievements and areas for improvement. Job Requirements Minimum 1-2 years experience leading teams - Essential Strong experience within the financial services space - e.g. Insurance/Banking/Consumer Credit Minimum qualification of Matric/NQF 4Matric/NQF4 Clear HR Records Required Skills Planning Leadership Analytical Conflict resolution Strong communication Core Behavior Huntswood’s employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values: Bring Your “A” Game Strive For Greater Enable and empower all employees Do the right thing Own it Deliver unbelievable service "It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre‑employment verification checks. #J-18808-Ljbffr

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