Salesforce Service Cloud Business Analyst

3 weeks ago

Durban, South Africa NielsenIQ Full time

Salesforce Service Cloud Business Analyst Company Description About Us: TLT Appointing provides recruitment services via a team of specialist recruitment consultants in the following areas: Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search. Business analysts at our company work with business stakeholders to identify and analyse the necessary business capabilities, including business processes, data requirements, user interfaces, and other system features. Business analysts collaborate with project managers, technical architects, other business analysts, software development teams, and testing teams in the specification, design, and implementation of IT system solutions. The aim is to ensure that digital platforms effectively and efficiently achieve the strategic goals that the company sets for itself. Qualifications A Matric certificate and preferably a BCom in Information Systems, or another similar high‑quality tertiary education qualification such as a diploma or degree, are required. A recognised business analyst professional certification, such as the IIBA CBAP®, is desirable but not mandatory. Required Experience and Salesforce Skills Experience: 4‑7 years as a business analyst, including at least 3 years of hands‑on project work specifically with Salesforce Service Cloud. Experience in the financial services industry would be advantageous. Certifications Salesforce Certified Service Cloud Consultant (Highly Preferred) Salesforce Certified Business Analyst (Preferred) Seniority Level Not Applicable Employment Type Full‑time Job Function Business Development and Sales Industries Information Services Location Durban, KwaZulu‑Natal, South Africa #J-18808-Ljbffr

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