Salesforce Service Cloud Business Analyst

3 weeks ago

Durban, South Africa RecruiTech Full time

Key Responsibilities:Partner with product owners and business users to understand requirements and translate them into clear user stories, acceptance criteria, and solution designs.Act as the Service Cloud functional SME, guiding teams on leveraging key Salesforce capabilities.Facilitate workshops and create detailed documentation from business requirement specs to process flows and work breakdown structures.Work within Agile/Scrum teams to manage backlogs, support sprint planning, and ensure timely delivery.Contribute to testing and quality assurance efforts, including user acceptance testing.Support change management initiatives related to digital transformation.Continuously identify opportunities to enhance business value and improve systems and processes.Requirements:47 years experience as a Business Analyst, with at least 3 years of Salesforce Service Cloud project experience.Strong understanding of case management, Omni-Channel routing, Service Console, automation (flows/AI), and multi-channel engagement tools.Proficiency in Agile methodologies, including writing detailed user stories and managing sprints.Working knowledge of Confluence, Jira, Miro, or similar tools.Excellent communication and stakeholder management skills, with the ability to explain complex ideas to both technical and non-technical audiences.Qualifications/ Nice-to-have:Bachelors degree or diploma in Information Systems, Business Analysis, or related field.Salesforce certifications such as Service Cloud Consultant, Business Analyst, or Platform Administrator.Financial services industry experience.Experience with Financial Services Cloud (FSC) or exposure to other Salesforce Clouds (Sales, Experience, Data 360).

  • Salesforce Service Cloud Business Analyst

    3 weeks ago

    Durban, South Africa NielsenIQ Full time

    Salesforce Service Cloud Business Analyst Company Description About Us: TLT Appointing provides recruitment services via a team of specialist recruitment consultants in the following areas: Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search. Business...

  • Salesforce Service Cloud Business Analyst

    3 weeks ago

    Durban, South Africa NielsenIQ Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search. Job Description Business analysts at --work with business...

  • Salesforce Service Cloud Business Analyst

    6 days ago

    Durban, KwaZulu-Natal, South Africa NielsenIQ Full time R250 000 - R500 000 per year

    Company DescriptionAbout Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive SearchJob DescriptionBusiness analysts at --work with business...

  • Salesforce Service Cloud Business Analyst

    6 days ago

    Durban North, KwaZulu-Natal, South Africa TLT Appointing Full time R250 000 - R500 000 per year

    Company Description About Us: TLT Appointing  provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search Job Description Business analysts at --work with business...

  • Salesforce Service Cloud Business Analyst

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa SA Home Loans Full time R900 000 - R1 200 000 per year

    About SA Home LoansSA Home Loans is South Africa's leading independent provider of mortgage loans, and our purpose is to change lives by enabling more South Africans to own homes. We are passionate home finance specialists who provide competitive products and an amazing experience to help clients achieve their ownership goals. SA Home Loans' vision is to be...

  • Salesforce Administrator

    5 days ago

    Durban, South Africa Jellyfish Full time

    Company Description Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training. We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are,...

  • Salesforce and Application Developer

    6 days ago

    Durban, KwaZulu-Natal, South Africa Hire Resolve Full time

    Hire Resolve's client is seeking a Salesforce and App Developer who will be responsible for building and maintaining Salesforce applications and mobile/web applications that integrate with Salesforce. They should have expertise in Salesforce technologies, app development, and API integration.3. Key Responsibilities:Develop, customize, and maintain Salesforce...

  • Business Analyst

    2 weeks ago

    Durban, South Africa GP InfoTech Full time

    GPInfoTech is Durban-based enterprise technology company that helps medium to large organisations unlock measurable business value through bespoke IT solutions. We specialize in scalable software development, data-driven consulting, secure cloud hosting, and system integration. We combine global expertise with local insights, delivering innovation,...

  • Salesforce Developer

    1 week ago

    Durban North, South Africa Network It Full time

    Reference : NWA SC-1Code with purpose — help ship strategic enterprise applications and Salesforce solutions at scale Duties & Responsibilities Key Responsibilities : Develop, maintain, and enhance in-house solutions following established technologies, coding standards, and development methodologies. Implement system enhancements, resolve bugs, and ensure...

  • Business Analyst

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa GP InfoTech Full time R500 000 - R1 200 000 per year

    About GP InfoTechGP InfoTech is a Durban-based enterprise technology company that helps medium to large organisations unlock measurable business value through bespoke IT solutions. We specialize in scalable software development, data-driven consulting, secure cloud hosting, and system integration.We combine global expe...