Contact Centre team Leader – SSCCTL

4 weeks ago


Sandton, South Africa Armstrong Appointments Full time

Main Purpose of Job To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose. Key Responsibility Areas Leading and managing a team Personal Effectiveness Essential Education An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification Desired Education A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service. Essential Minimum Experience 2 years’ experience in an omnichannel customer service contact centre environment. Desired Experience 3 years’ experience in an omnichannel customer service contact centre environment. Required Job Skills and Knowledge Excellent verbal and written communication skills. Time Management Delivering results and meeting customer and team expectations Analysing Deciding and initiating action Excellent administration skills. Presenting and communicating information MS Office and PC literate Writing and reporting Working with people Please note the position closes on Thursday 6th November 2025 A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies. #J-18808-Ljbffr



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