Call Centre Manager-bpo

7 days ago

Randburg, South Africa Energy at Work Projects Full time

BPO Sector experience;
- Experience in dealing and managing UK and US clients;
- Experience working USA hours
- Proven track record in handling managing multiple clients
- Proven track record in managing an Omnichannel call centre
- Start date: ASAP
- Salary Negotiable

**Responsibilities**
- Responsible for our new call centre in Johannesburg, South Africa
- Ensure the business unit further develops its operating model and delivers

efficient, scalable and cost-efficient operations
- Work closely together with the sales organization to attract and on-board new

clients
- Work closely together with the COO to further develop processes, procedures

and methodologies that result in accurate and timely forecasts that can be used

for both short and long-term budget and staff/capacity planning
- Manage and develop the Call Center agents including creating training for new

hires and for their professional growth
- Ensure the company operates within the framework of legislation within the

countries the company operates and enforce the company’s rules and policies
- Work alongside sales and marketing team in London to create compelling

marketing materials for Call center prospects

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