QA Coach for CX Excellence — Call Center Impact

Position Summary Industry: IT & InternetJob category: Customer ServiceLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: Yes Introduction Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees...

**Position summary**: **Industry**:IT & Internet**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**About our company**: **Introduction**: TRACKER requires the services of a Quality Assurance Coach/Assessor to ensure that Customer Experience Centre standards are maintained...

Tracker requires the Services of Quality Assurance Coaches in the Call Centre, CX Improvement Department, based in Johannesburg. The candidates will be responsible for ensuring that employees within the organization adhere to quality standards and procedures, monitoring and evaluating the performance of individuals or teams to identify areas for improvement...

Listing reference: track_001528Listing status: OnlineApply by: 3 December 2025Position summaryIndustry: IT & InternetJob category: Call Centre and TelesalesLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTracker requires the Services of a Skills Coach in the Call Centre, Product Support Department, based at the...

Skills Coach - Product Support at Tracker Connect Introduction Tracker requires the services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg. The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or...

A leading technology firm in Randburg is seeking a Quality Verification Agent. The role involves validating call centre interactions to ensure compliance with standards and optimizing processes. Candidates should have at least 2 years of call centre experience and familiarity with quality assurance frameworks. This position offers an opportunity to enhance...

Tracker requires the Services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg . The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or improve job-related skills. Initiation/onboarding of new recruits in...

EOS is a high-end, customer centric, sales environment with two locations in KZN and in Gauteng. We are urgently looking for MTN or Multichoice Quality Assurance Analysts, to help us expand our business. **Responsibilities** - Monitor outbound calls to assess sales agents ensuring that all agents use the same script, aftercall procedures and accountability...

**Position Summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards are maintained in a highly pressurised environment. This position...

A leading technology firm in Randburg is seeking a Quality Assurance Coach in the Call Centre, responsible for monitoring performance, delivering coaching interventions, and ensuring adherence to quality standards. The ideal candidate will have a minimum of 2 years of customer service experience and 1 year as a Quality Assurance Coach, exhibiting strong...