Long-term Insurance Dispute Resolution Technical Lead

1 month ago

Johannesburg, South Africa The Recruitment Council Full time
Job Description: Long-term Insurance Dispute Resolution Technical Lead

Position Overview: The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and regulatory bodies, ensuring compliance and effective handling of complaints.

Key Responsibilities:

  1. Dispute Management:

    • Oversee the recording and tracking of all complaints in the Client Relationship Management (CRM) database, ensuring all details are accurately documented for reference.

  2. Documentation Handling:

    • Ensure that all relevant documents, including physical copies and supporting materials, are properly uploaded and maintained for each complaint.

  3. Process Improvement:

    • Identify opportunities for enhancing client service and operational processes by analyzing service gaps and compliance issues, and recommending actionable solutions.

  4. Stakeholder Liaison:

    • Maintain communication with relevant business units to ensure timely and satisfactory responses to complaints, while monitoring the progress of each case.

  5. Risk Mitigation:

    • Proactively highlight any reputational or financial risks associated with service gaps or non-compliance, and develop strategies to address these issues.

  6. Regulatory Compliance:

    • Stay informed about changes in insurance legislation and industry standards, participating in ongoing education and training to maintain expertise.

  7. Knowledge Sharing:

    • Foster a culture of knowledge sharing by keeping the team updated on regulatory changes and best practices within the industry.

  8. Client Communication:

    • Ensure that clients receive timely updates and responses regarding their complaints, and provide necessary documentation to support claims processing.

  9. Relationship Building:

    • Establish and maintain effective relationships with both internal teams and external stakeholders through workshops and discussion forums.

  10. Reporting:

    • Respond promptly to inquiries from the Ombudsman and regulatory bodies, ensuring that all resolutions are completed within stipulated deadlines.

Requirements:

  • Essential Qualifications:

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

  • Preferred Qualification:

    • Admitted Attorney

  • Preferred Certifications:

    • RE 5 Certification

  • Experience:

    • Minimum of 5 years experience as a Long-term Insurance Ombudsman Liaison specialist with a focus on dispute resolution.

  • Long-term Insurance Dispute Resolution Technical Lead

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Job Description: Long-term Insurance Dispute Resolution Technical Lead Position Overview: The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and...

  • Long-term Insurance Dispute Resolution Technical Lead

    1 week ago

    Johannesburg, South Africa The Recruitment Council Full time

    Job Description: Long-term Insurance Dispute Resolution Technical LeadPosition Overview:The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and...

  • Long-term Insurance Dispute Resolution Technical Lead

    1 month ago

    Johannesburg, Gauteng, South Africa The Recruitment Council Full time

    Job Title: Long-term Insurance Dispute Resolution Technical LeadJob Summary: We are seeking a highly skilled Long-term Insurance Dispute Resolution Technical Lead to join our team at The Recruitment Council. The successful candidate will be responsible for managing the dispute resolution process related to long-term insurance, ensuring compliance and...

  • Long-term Insurance Dispute Resolution Technical Lead

    1 month ago

    Johannesburg, South Africa The Recruitment Council Full time

    Job Description: Long-term Insurance Dispute Resolution Technical LeadPosition Overview: The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and...

  • Highly Experienced Insurance Dispute Resolution Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa The Recruitment Council Full time

    Job Title: Long-term Insurance Dispute Resolution Technical LeadJob Description:The Long-term Insurance Dispute Resolution Technical Lead is a key role at The Recruitment Council, responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman...

  • Insurance Dispute Resolution Strategist

    3 weeks ago

    Johannesburg, Gauteng, South Africa The Recruitment Council Full time

    Job Summary:The Recruitment Council seeks a skilled Insurance Dispute Resolution Strategist to manage the dispute resolution process related to long-term insurance. This role involves representing the organization in interactions with various Ombudsman offices and regulatory bodies, ensuring compliance and effective handling of complaints.Main...

  • Dispute Resolution Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job OverviewThe Old Mutual Insure Customer Experience Complaints function seeks a highly skilled Dispute Resolution Specialist to implement a best practice complaints management framework.Key ResponsibilitiesAs a Dispute Resolution Specialist, you will be responsible for:Investigating complaints by gathering relevant facts and ensuring fair, impartial...

  • Construction Dispute Resolution Lawyer

    6 months ago

    Johannesburg, South Africa Pinsent Masons Full time

    **The Team** Ranked the number 1 global firm for construction for the past ten years in a row, with a first class team of over 170 lawyers specialising in construction, energy and infrastructure, Pinsent Masons LLP is recognised both nationally and internationally as the leading adviser to the construction and engineering industries and for infrastructure...

  • Learnership - Long Term Insurance

    1 month ago

    Johannesburg, South Africa Discovery Full time

    Discovery Health (GAU Service Team) Learnership: Long Term Insurance About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic...

  • Legal Advisor, Dispute Resolution

    1 month ago

    Johannesburg, South Africa Standard Bank of South Africa Limited Full time

    Location: ZA, GP, Johannesburg, Baker Street 30 To provide support to the Dispute Resolution team and facilitate the continuance of day-to-day activities by investigating, retrieving, and collating information and reporting on disputes/cases. Qualifications Minimum Qualifications Type of Qualification: First Degree Field of Study: Legal Experience...

  • Dispute Resolution Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Role OverviewThis Dispute Resolution Specialist role is an exciting opportunity to join Old Mutual and make a meaningful impact in customer experience.

  • Insurance Sales Professional

    1 month ago

    Johannesburg, Gauteng, South Africa abc Full time

    Job Description:The Outbound Sales Department at abc is seeking an assertive and enthusiastic individual to join our team as a Long Term Insurance Sales Agent.Key Responsibilities:Sell long term insurance products to clients.Meet sales targets and contribute to the growth of the department.Develop and maintain strong relationships with...

  • Insurance Sales Professional

    3 weeks ago

    Johannesburg, Gauteng, South Africa abc Full time

    About abcabc is a reputable company based in Parktown, seeking an experienced Insurance Sales Agent to join our Outbound Sales team.Salary and BenefitsThe successful candidate will be offered a competitive salary of R250,000 per annum, commensurate with experience.Job DescriptionWe are looking for a highly motivated and self-managed individual who can...

  • Insurance Sales Professional

    1 month ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Title: Insurance Sales Professional - Long Term SolutionsKey Responsibilities:Market Insurance Plans: Utilize knowledge of insurance products to effectively market and explain various insurance plans to prospective clients.Cross-Selling: Identify opportunities for cross-selling additional insurance products to existing clients, enhancing their coverage...

  • Insurance Underwriter Professional

    3 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Short Term Insurance Full time

    Excel in a challenging role with FirstRand Short Term Insurance, where you will utilize your analytical and decision-making skills to evaluate insurance applications, determine risk levels, and ensure compliance with industry standards and regulatory requirements.Job Summary:The successful candidate will provide exceptional customer service, communicate...

  • Construction Dispute Lawyer

    2 months ago

    Johannesburg, South Africa Pinsent Masons Full time

    **Construction Dispute Resolution Lawyer - NQ - Johannesburg** **The Brief** Due to continued growth in our practise, we are currently looking to recruit a newly qualified lawyer (NQ) to join our Construction Advisory and Disputes team based in Johannesburg. **The Team** Ranked the number 1 global firm for construction for the past ten years in a row,...

  • Long-term Insurance Sales Consultant

    6 months ago

    Johannesburg, South Africa CallForce Full time

    Salary: Basic R5500 + CommissionResponsibilities and expectations (not limited to):Offer professional advice to clients on long term insuranceDaily/weekly reporting on sales activitiesKeep up to date and fully informed on product comparisons and new productsBe compliant in all activities in accordance with regulations and professional guidelines and...

  • Disputes Senior Associate

    6 months ago

    Johannesburg, South Africa Good Help Recruitment Full time

    **Duties and responsibilities**: They are looking for a bright, ambitious, highly motivated lawyer, with experience in complex insurance coverage disputes matters and with experience from a reputable law firm. Their core global sectors position them at the heart of global trade and commerce: insurance; marine, natural resources and energy; projects and...

  • Claims Resolution Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    Job Title: Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team at A Triple A Recruitment and Temps. As a key member of our operations team, you will play a critical role in resolving insurance claims efficiently and effectively.Company Overview:A JSE listed Insurance company is looking for a highly motivated and...

  • Insurance Sales Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    We are seeking a highly skilled and motivated Insurance Sales Representative to join our team at CallForce. This is an excellent opportunity for a sales professional who wants to take their career to the next level.About the RoleThis position involves offering expert advice to clients on long-term insurance products, daily/weekly reporting on sales...