Long-term Insurance Dispute Resolution Technical Lead
4 days ago
Position Overview: The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and regulatory bodies, ensuring compliance and effective handling of complaints.
Key Responsibilities:
Dispute Management:
- Oversee the recording and tracking of all complaints in the Client Relationship Management (CRM) database, ensuring all details are accurately documented for reference.
Documentation Handling:
- Ensure that all relevant documents, including physical copies and supporting materials, are properly uploaded and maintained for each complaint.
Process Improvement:
- Identify opportunities for enhancing client service and operational processes by analyzing service gaps and compliance issues, and recommending actionable solutions.
Stakeholder Liaison:
- Maintain communication with relevant business units to ensure timely and satisfactory responses to complaints, while monitoring the progress of each case.
Risk Mitigation:
- Proactively highlight any reputational or financial risks associated with service gaps or non-compliance, and develop strategies to address these issues.
Regulatory Compliance:
- Stay informed about changes in insurance legislation and industry standards, participating in ongoing education and training to maintain expertise.
Knowledge Sharing:
- Foster a culture of knowledge sharing by keeping the team updated on regulatory changes and best practices within the industry.
Client Communication:
- Ensure that clients receive timely updates and responses regarding their complaints, and provide necessary documentation to support claims processing.
Relationship Building:
- Establish and maintain effective relationships with both internal teams and external stakeholders through workshops and discussion forums.
Reporting:
- Respond promptly to inquiries from the Ombudsman and regulatory bodies, ensuring that all resolutions are completed within stipulated deadlines.
Requirements:
Essential Qualifications:
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification:
- Admitted Attorney
Preferred Certifications:
- RE 5 Certification
Experience:
- Minimum of 5 years experience as a Long-term Insurance Ombudsman Liaison specialist with a focus on dispute resolution.
-
Johannesburg, South Africa The Recruitment Council Full timeJob Description: Long-term Insurance Dispute Resolution Technical Lead Position Overview: The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and...
-
Johannesburg, South Africa The Recruitment Council Full timeJob Description: Long-term Insurance Dispute Resolution Technical LeadPosition Overview: The Long-term Insurance Dispute Resolution Technical Lead is a key role responsible for managing the dispute resolution process related to long-term insurance. This position involves representing the organization in interactions with various Ombudsman offices and...
-
Long Term Insurance Sales Agent
1 week ago
Johannesburg, South Africa Afrizan Full time**Our client is currently seeking Sales agents experienced in long term insurance to join their dynamic team.** **Responsibilities**: - Matric (Essential) - Proven work experience and in-depth understanding of sales practices - Confident, Professional, and friendly - Excellent communication skills - Strong relationship building skills - Excellent...
-
Johannesburg, Gauteng, South Africa Hire Resolve Full timeWe are seeking a highly skilled and experienced Real Estate Dispute Resolution Specialist to join our legal team at Hire Resolve.The ideal candidate will have a strong background in real estate law and extensive experience in handling dispute resolution cases.The Real Estate Dispute Resolution Specialist will be responsible for representing clients in all...
-
Senior Associate Dispute Resolution
4 days ago
Johannesburg, South Africa AGC Recruitment Full timeOur client, a large international law firm is seeking a Senior Associate to join their Litigation Dispute Resolution team based in Sandton **Key areas of responsibility include**: - Understanding of High Court processes and Commercial Arbitration rules - An interest in and a working knowledge of Business Rescue - Good drafting skills required for legal...
-
Reviewer: Dispute Resolution
6 days ago
Johannesburg, South Africa Praesignis (Pty) Ltd Full time**Job Purpose**: **Minimum Qualification & Experience Required** - National Diploma in Auditing, Accounting and Taxation AND 3-5 years' experience in a similar environment, of which 2-3 years ideally at knowledge worker level **Minimum Functional Requirements** **Qualifying questions**: - Do you have knowledge of the tax dispute resolution process?...
-
Tax Advisory
10 hours ago
Johannesburg, South Africa Palesa Mbali Group Full time**Purpose of the Role**: *** This role is for supporting the Director of the firm in rendering Tax Advisory and dispute resolution to Taxpayers. This role involves advising on tax implications of business activities or transactions from a perspective of applicable Tax Acts and structuring for various requirements of clients. Additionally, the role involves...
-
Long-term Sales Consultant
2 days ago
Johannesburg, South Africa Call Centre Staffing Full timeGauteng, JHB - Northern Suburbs - R4250 (Weekly Incentives, Market related) Our client based in Johannesburg Northern Suburbs is looking for strong sales consultants to sell long-term insurance for a well-known financial services company. Must have - 2 years of long-term insurance sales experience - mainly in funeral or life products -...
-
Construction Dipute Resolution Lawyer
2 days ago
Johannesburg, South Africa Pinsent Masons Full time**The Team** Ranked the number 1 global firm for construction for the past ten years in a row, with a first class team of over 170 lawyers specialising in construction, energy and infrastructure, Pinsent Masons LLP is recognised both nationally and internationally as the leading adviser to the construction and engineering industries and for infrastructure...
-
Short-term Insurance Claims Assistant
3 days ago
Johannesburg, South Africa Performer Recruitment Full time**Introduction** Our client who is an independent, specialist financial brokerage, who offer financial planning, asset management, short term insurance, tax and estate planning functions to medical practitioners nationally, is seeking a Short-Term Insurance Claims Assistant to join their Dynamic team **Duties & Responsibilities** - Assisting clients in...
-
Long-term Retentions Consultant
4 days ago
Johannesburg, South Africa Energy at Work Projects Full timeOne of the largest financial services is seeking to appoint 4 Long-Term Retentions Consultants for their vibrant call centre. **Minimum** Requirements**: - Matric - ITC and Criminal Clear - FAIS, RE and CPD Hours (Fit and Proper Requirements) - Experience in Long Term Insurance, Life and funeral - Minimum 1-2 years solid sales experience within the...
-
Senior Associate
1 week ago
Johannesburg, South Africa IntoBeing Placements Pty Ltd Full time**Education And Experience Required** - Must have 4+ years of disputes experience - Excellent academic credentials - Solid work history **Skills And Abilities Required** - Strong research, writing, and analytical skills - Interpersonal, leadership, and mentoring skills - Ability to handle matters of a highly sensitive nature - Ability to handle time...
-
Upselling Consultant X10 Long Term
1 day ago
Johannesburg, South Africa Energy at Work Projects Full time**Duties**: - Communicating with customers, making outbound calls to potential customers, and following up on leads. - Understanding customers' needs and identifying sales opportunities. - Keeping up with product and service information and updates. - Creating and maintaining a database of current and potential customers. - Explaining and demonstrating...
-
Long Term Retention Consultant
6 days ago
Johannesburg, South Africa Energy at Work Projects Full timeAre you an energetic, driven individual who has a passion for sales, than this position is for you. One of the largest financial services is seeking to appoint Long Term retention consultants for their call center. **Minimum** Requirements**: - Matric - ITC and Criminal Clear - FAIS, RE and CPD Hours (Fit and Proper Requirements) - Experience in Long Term...
-
Litigation and Dispute Resolution Director
1 week ago
Johannesburg, South Africa Professional Career Services Full timeA well established boutique Niche Law firm located in Sandton. **Role Responsibilities**: - Independently facilitate matters - Write legal opinions - Compile and review contracts - Review tenders and proposals - Maintain a disciplined administration of the practice - Maintain daily time-recording - Consult with and advising clients - Conduct legal...
-
Commercial Short-term Insurance Broker
9 hours ago
Johannesburg, South Africa ALJ Insurance Brokers Full timeALJ Insurance Brokers (ALJ) is seeking junior sales consultants that are experienced within the commercial insurance field and are looking to advance themselves within the field. **Key Responsibilities: Able to generate OWN sales leads** and convert them into policies. Acquire new clients within the Commercial sector - Small Business, Tourism & Leisure,...
-
Johannesburg, South Africa AGC Recruitment Full time**Litigation / Dispute Resolution Secretary - Sandton** An exciting position has become available within the Litigation / Dispute Resolution department of a large international law firm, for a Litigation Secretary (reporting to 2 directors) based in their Sandton offices. **Key** **areas** **of** **responsibility** **include** - Dictaphone and typing of a...
-
Short-term Commercial Insurance Marketer
2 days ago
Johannesburg, South Africa ALJ Insurance Brokers Full timeALJ Insurance Brokers is on the search for a marketer for our Commercial Insurance Sales Department. Daily duties will consist of: Generating leads via cold-calling and through gaining referrals, as well as, making use of social media platforms. Be able to manage own performance, meet individual daily targets and ensure work is completed to the required...
-
Johannesburg, South Africa ALJ Insurance Brokers Full timeALJ Insurance Brokers (ALJ) is in search of sales consultants experienced in personal lines insurance. **Key Responsibilities**: Generate new sales leads by making use of social media, marketing car dealers, and gaining referrals. Have extensive product knowledge of the type of short-term insurance packages available (car, household), in order to evaluate...
-
Dispute Resolution
1 week ago
City of Johannesburg, Gauteng, South Africa AGC Recruitment Full time**Senior Associate Dispute Resolution / Litigation (Foreclosures & Banking Litigation) - Sandton** Our client, a law firm which spans all commercial areas of law, has a **Senior** **Associate** role available within their **Dispute Resolution **department with experience in Foreclosures Banking Litigation & recoveries and general Commercial...