Technical Support

3 weeks ago

Roodepoort, South Africa Clicks Group Limited Full time

Technical Support - UPD Lea Glen, Roodepoort Listing reference: click_ Listing status: Online Apply by: 14 November 2025 Position summary Industry: Pharmaceutical Sector Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Roodepoort Contract: Permanent EE position: Yes About our company Clicks Group Introduction We are seeking to appoint a Technical Support. The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager. Please note this is an office based role. Job Purpose To analyse, co-ordinate and support IT activities of the organisation to maximise the quality of software development and support change management and governance functions on business critical applications. Key Performance Areas To drive efficiency and competence, training and development to ensure quality outputs To provide daily support to external and internal clients by responding to email correspondence where applicable or to logged calls in the ticket tracking system and following the support process and guidelines to resolve calls within the SLA Develop training solutions to minimise future reoccurrence To work with developers and business analysts to identify defects and ensure resolution Ensure that solutions are documented and perform QA tests on the bug fixes To continuously update or create application and support documentation To assist with supplying audit evidence during Business audits where necessary To provide support for software installations, upgrades and training to the business as required To assist in the QA testing of new releases to ensure optimum performance To drive efficiency to ensure compliance relating to IT change management Quality Outputs Of The Job ADAPTING AND RESPONDING TO CHANGE Adhering to Principles and Values Persuading and Influencing Relating and Networking APPLYING EXPERTISE AND TECHNOLOGY Analysing Planning and Organising Deciding and Initiating Action Achieving Personal Work Goals and Objectives Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks TC2000 & THIRD PARTY VENDORS Vendor queries and support Field support of Customers Support X-Procure, Orderwise, RepWise, Surgicom and Order Direct with Customer related issues Testing on new software versions GOVERNANCE Writing of IT SOP's and policies Form design Ensure regulatory compliance Ensure system continuity Provide audit liaison Ensure change management compliance Skills Knowledge Pharmaceutical Industry knowledge Unix skills preferable SQL skills advantages Logistics Industry/Supply Chain/Wholesale management knowledge Essential: Matric Desirable: B.Com Information Systems; B.SC Computer Science; IT Diploma or the equivalent Minimum Job Related Experience Essential: 3 years extensive application support (Online Order Entry & Sales; Debtors/ Accounts Receivable; Warehouse Management; Buying/Procurement) Desirable: 2 years ITIL NB: We endeavour to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful. Do you require help with the registration process? #J-18808-Ljbffr

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