Technical Support

3 days ago

Roodepoort, Gauteng, South Africa Clicks Group Limited Full time R400 000 - R600 000 per year

Listing reference: 022569

Listing status: Online

Apply by: 14 November 2025

Position summary

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Technical Support. The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager. Please note this is an office based role.

Job description

Job Purpose:

To analyse, co-ordinate and support IT activities of the organisation to maximise the quality of software development and support change management and governance functions on business critical applications.

Key Performance Areas:

  • To drive efficiency and competence, training and development to ensure quality outputs
  • To provide daily support to external and internal clients by responding to email

correspondence where applicable or to logged calls in the ticket tracking system and following the support process and guidelines to resolve calls within the SLA

  • Develop training solutions to minimise future reoccurrence
  • To work with developers and business analysts to identify defects and ensure resolution
  • Ensure that solutions are documented and perform QA tests on the bug fixes
  • To continuously update or create application and support documentation
  • To assist with supplying audit evidence during Business audits where necessary
  • To provide support for software installations, upgrades and training to the business as required
  • To assist in the QA testing of new releases to ensure optimum performance
  • To drive efficiency to ensure compliance relating to IT change management

Quality Outputs Of The Job

ADAPTING AND RESPONDING TO CHANGE

  • Adhering to Principles and Values
  • Persuading and Influencing
  • Relating and Networking

APPLYING EXPERTISE AND TECHNOLOGY

  • Analysing
  • Planning and Organising
  • Deciding and Initiating Action
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Coping with Pressures and Setbacks

TC2000 & THIRD PARTY VENDORS:

  • Vendor queries and support
  • Field support of Customers
  • Support X-Procure, Orderwise, RepWise, Surgicom and Order Direct with Customer related issues
  • Testing on new software versions

GOVERNANCE:

  • Writing of IT SOP's and policies
  • Form design
  • Ensure regulatory compliance
  • Ensure system continuity
  • Provide audit liaison
  • Ensure change management compliance

Skills:

  • Verbal & Written Communication skills
  • Computer literacy
  • Problem solving skills
  • Interpersonal skills
  • Microsoft Excel (advanced)

Knowledge:

  • Pharmaceutical Industry knowledge
  • Unix skills preferable
  • SQL skills advantages
  • Logistics Industry/Supply Chain/Wholesale management knowledge

Minimum requirements

Minimum Education & Qualification:

Essential: Matric

  • Desirable: B.Com Information Systems; B.SC Computer Science; IT Diploma or the equivalent

Minimum Job Related Experience:

Essential: 3 years extensive application support (Online Order Entry & Sales; Debtors/ Accounts Receivable; Warehouse Management; Buying/Procurement)

  • Desirable: 2 years ITIL

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

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